Mission Statement
We aim to become one of the top 100 CPA firms in the US through a culture of continuous improvement, positioning ourselves as the go-to partner for businesses nationwide and setting the standard for excellence in accounting.

Role Expectations
As a Client Success Associate, you will take on a dual role, combining essential administrative functions with key client success responsibilities. You'll support both our clients and assist a manager with their client base, ensuring top-notch service and satisfaction.
In addition to managing client interactions, you'll play a crucial role in supporting the manager by overseeing their daily tasks. This includes tracking client communications, sending reminders for upcoming meetings, and following up to ensure that all tasks are completed efficiently. Success in this role requires someone who is proactive in managing tasks and comfortably nudges senior team members to keep workflows on track and meet deadlines.

Responsibilities

• Assist with general client outreach and maintain project updates in the system.
• Support Senior Manager by managing her daily schedule, including client communications and meeting reminders.
• Follow up to ensure client meetings and tasks are completed as scheduled.
• Handle client complaints effectively and provide exceptional customer service.
• Work closely with the Client Success, Tax Operations and Tax Management Teams to achieve departmental goals.

Requirements

• 2+ years of experience in sales or client-facing roles.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills and a friendly phone manner.
• Proven ability to handle challenging client situations and resolve issues effectively.
• Comfortable working with and supporting senior team members to ensure smooth operations.

Why GG?
At Green Growth CPAs, we're a highly motivated team that values flexibility, collaboration, and professional growth. When you join us, you'll enjoy a wealth of benefits that support your success and well-being:

Flexible time schedule and remote work
Payment in USD
️Unlimited vacations
English Lessons in Company
️Equipment to work remotely

The journey doesn't stop here! During the interview process, we'll be excited to share even more of the perks and opportunities that await you at Green Growth. If you're driven to grow and thrive in a nurturing, innovative environment, we encourage you to apply now!