Australia Job Openings

Queensland Police Service

Client Service Officer

Brisbane

August 30, 2024

Your Key Accountabilities will include:

Be an agile communicator and apply critical thinking to ensure each call is directed to the correct resolution type and assigned the correct priority code.
Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards.
Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service benchmarks
Support the QPS Prevention Together Strategy through accurate recording of offence and intelligence reports and dissemination to the relevant Districts.
Application of the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.
Adhere to information security procedures to safeguard the confidentiality and integrity of sensitive information.
Develop effective working relationships with internal and external stakeholders and contribute to a positive workplace culture.
Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals.
Contribute to the development and implementation of improved work practices Training Overview:
Week 1: Role Orientation/Onboarding and QPRIME Entities
Week 2-3: Priority Codes and SOLVE - Job Requests
Week 4-5: Public Reporting and Intel Week 6: Mental Health and Domestic Violence Training
Week 7: Call Consolidation
Week 8-10: Police Reporting Subject to change based on operational requirements

Role Requirements:
Appointees will be required to participate in a 24-hour,7-day roster with work equating to 36.25 hours per week. Shift penalties apply. Initial appointment will be on a temporary basis whilst the appointee undergoes a training course of 20 weeks duration. Subject to satisfactory completion of the training program, including assessment of performance, behaviour and conduct. The appointment will then then be affirmed.
Applications to remain current for 12 months.
Job Ad Reference: QLD/587928/24
Closing Date: Friday, 13th September 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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