Our busy clinics in the Greater Western Sydney region are looking for a Contact Centre agent to join their newly created team based in Campbelltown on a 12 month fixed term contract, starting in September.
You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM, Monday to Friday.

What will you be doing:

• Answering phone calls and emails promptly to book complex appointments.
• Provide empathetic support and guidance during phone interactions.
• Collaborate with other contact centre agents to meet service level targets.
• Building relationships with clerical and technical staff, referrers, and radiologists.

What we're looking for:
✅ Clear verbal and written communication skills with a strong customer service background.
✅ Strong organisational abilities to manage appointments and patient flow.
✅ Confidence working across multiple screens and systems.
✅ Have patience and empathy to alleviate medical concerns for patients
Prior experience in a contact centre is preferred but isn't essential, as you will receive supportive training to learn our systems and build a foundation of radiology knowledge. We recommend learning more about what we do here.

What we can offer you:
 Wellbeing benefits

• Fitness passport, including full gym access and a range of classes
• Supportive management that values your well-being
• Discounted and bulk billed scans and services for you and your family

 Learning and development

• Comprehensive training to help you put your best foot forward in the role
• Career opportunities across our diverse Network

 Workplace Experience

• Collaborative and inclusive team that enjoy catered lunches, birthday celebrations, and out of work social events!
• Street parking and a quick walk to trains and buses
• Lots of uniform options to suit your preferences at no cost to you with annual top ups

 Compensation

• Industry-competitive salary and benefits package
• Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

How to Apply: Ready to contribute to exceptional patient care? Click apply now and upload an updated CV.
You can learn more about other opportunities here.