Are you looking for a role where you can make a difference?
As an Employment Coach you will actively engage with participants to overcome career challenges, develop essential skills, and achieve their employment goals. SYC delivers employment services at over 50 locations throughout Australia. We are currently seeking for a passionate Employment Coach to join our team in Cranbourne.

In this role, you’ll be part of a supportive and result driven team who are dedicated to our vision of well-being, independence and opportunity for everyone. Day- to-day activities will include:

• Providing one-to-one coaching sessions to participants, assessing their career needs, and creating personalised action plans.
• Conducting career assessments and helping clients identify their strengths, interests, and values to guide their employment goals.
• Using sales strategies to work collaboratively and network with community organisations to create opportunities for participants.
• Assisting participants in developing effective job search strategies, including resume writing and interview preparation.
• Referring participants through training, counselling, and other services to increase long term employment outcomes.
• Ensuring compliance requirements are met.

About You
As someone who enjoys working autonomously within a broader team environment, enthusiastic, empathetic, and dedicated to make a difference in people's lives. You will have experience in administration, strong attention to detail, the ability to meet deadlines and outlined KPI targets and able to work in an agile environment. The successful candidate will demonstrate:

• Experience in customer service, client facing or an administrative role.
• Time management, organisational skills and the ability to plan and prioritise in order to achieve outcomes.
• Excellent communication skills with well-developed verbal, and written skills, and the ability to conduct client assessments, developing case plans and case notes and reports.
• Interpersonal conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
• Ability to develop relationships with employers and relevant stakeholders.
• Excellent computer skills.

For this role, you will need to:

• Be willing to complete a Working with Children Check and National Police Check
• Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating.
• Be eligible to work in Australia

Why join Team SYC?

• Generous achievement incentives on offer for high performers
• Increase your pay with Salary Packaging options
• Career development opportunities
• Enjoy an additional day off to celebrate your Birthday*
• Wellbeing leave
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Be provided an additional paid personal leave
• Stay healthy with discounted Corporate Private Health Cover
• Access our free and confidential Employee Assistance Program
• Access to special discounts on memberships and fitness activities through Goodlife, Fitness First and Zap Health Clubs.
• Retail and Entertainment discount vouchers
• Enjoy special benefits with Beaurepaires

• Qualifying periods and terms apply.

About us
SYC exists so everyone can succeed.
‍We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.
A non-profit human services organisation, SYC was founded in 1958 to support young people experiencing disadvantage in Adelaide. We now operate nationally, supporting more than 57,000 people annually with housing, education, employment, justice, health and disability services.
We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.
To learn more about us, visit our website: www.syc.net.au


If you are passionate about empowering individuals to reach their career goals, we want to hear from you!
To apply please complete the application process by clicking the Apply Now button.
We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.


Please complete the requested screening questions on the application page and attach your resume.


SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via careers@syc.net.au.