Australia Job Openings

Estia Health

Head of Sales and Client Relations

FULL TIME

August 28, 2024

The Head of Sales and Client Relations is a key senior leadership role, responsible for developing and leading a team to execute sales strategies to maximise occupancy and market share across Estia Health’s portfolio of residential aged care homes.
The Head of Sales and Client Relations owns the sales pipeline from lead to nurture to conversion, ensuring a positive and frictionless experience for residents and their families via person-to-person contact, supported by systems and technology. Additionally, the Sales Team supports admissions, billing and administration with a ‘customer first’ attitude.

The responsibilities we will trust you with:
Leadership

Lead the bi-annual fees and room pricing process and rollout to maximise government and non-government revenue streams to exceed budgeted revenues and profit targets while supporting the businesses’ growth
Set the vision, commercial and operational tactics to develop strong client relations, enquiries and contracts teams, situated across the eastern states
Lead and participate in local, regional and global initiatives and projects as needed or required to help drive culture, quality and experience for residents, partners and front-line teams
Work with operations, finance, property, lifestyle and marketing to ensure offerings that meet resident needs whilst being both profitable and market competitive
Coach and manage the team members to drive overall accountability, ownership, and progress against goals and targets
Collaborate with peers to drive and execute on key business priorities and drive a customer first approach to resolving issues whilst staying abreast of industry changes
Unlock the potential in direct reports and contribute to their ongoing improvement and growth

Customer Support and Experience

Drive lead volume and ensure a high volume of contacts are nurtured and converted
Manage professional relations with key customers to deepen understanding of customer challenges
Train, onboard and support the front of house administration and relationship teams to manage enquiries and nurture relationships

Operations Rigour

Conduct regular funnel reviews with Sales, Marketing and Operations teams to drive performance, achieve average contract revenue and assist with any issues
Develop reports, presentations and data as required to ensure transparency in relation to progress against monthly, quarterly and annual targets
Participate in business reviews where required to provide insights and progress on revenue and performance of the team
Lead initiatives to improve overall speed and quality of response to potential residents and their families
Implement new tools and processes as required to drive efficiency and effectiveness to have a positive impact on resident and resident family experience

The person who will be amazing in this role:

Degree or similar in Business, Marketing, Communications or Healthcare
A proven track record (10+ years) in business development, relationship management, and direct to customer sales to drive growth and profitability preferably in the aged care industry
Experience coaching and leading a team of relationship and sales representatives
Experience in driving a customer focused sales culture across a business pipeline
Strong communication and interpersonal skills
Ability to build and maintain strong relationships with partners and internal stakeholders
Demonstrated ability to meet and exceed sales targets
Strong strategic thinking and analytical skills
Excellent communication, negotiation, and interpersonal skills
Advanced English literacy and numeracy

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care. If this is you, Apply Now!

Want to know more?
If you have questions, please email katrina.maurer@estiahealth.com.au
Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.
Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass the required background checks.

Advertised: 28 Aug 2024 AUS Eastern Standard Time
Applications close: 25 Sep 2024 AUS Eastern Standard Time

New Job Alerts

Spendless Shoes

RETAIL ASSISTANT MANAGER PART-TIME

PART TIME

November 19, 2024

View Job Description

Beacon Lighting

Full Time Lighting Designer / Sales Associate

Claremont

FULL TIME

November 19, 2024

View Job Description

KBR

Combat Systems Engineer

Matraville

FULL TIME

November 19, 2024

View Job Description

Epworth Healthcare

Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing

Camberwell

CONTRACT

November 19, 2024

View Job Description

Eastern Health

Clinical Risk Manager Medication Safety & Senior Pharmacist QUM

Box Hill

FULL TIME

November 19, 2024

View Job Description

Moriarty Foundation

Head Coach & Mentor

Borroloola

August 28, 2024

View Job Description

Elevate Talent

Head of Referees, Football Australia

Head Chef

Victoria

Victoria

November 19, 2024

View Job Description