Australia Job Openings

Mater Group

Patient Facilitation Services Liaison Officer

South Brisbane

FULL TIME

August 28, 2024

Job no: 501402
Work type: Permanent
Location: South Brisbane
Categories: Administration

About the role
Mater is currently looking for Patient Facilitation Services Liaison Officer to join the Mater Private Hospital Brisbane Administration team. This is a permanent, full-time position based at South Brisbane.
In this role you will supervise and manage Patient Facilitation Services team, to ensure key performance indicators are met for service delivery, and to contribute to admissions improvement processes in the designated work area.
Salary range: $43.31 - $47.71 (Mater Corporate Admin Level 4) per hour plus superannuation
What you’ll be doing

Provide exceptional operational coordination requirements associated with the Customers business requirements in a timely, seamless manner via various communication mediums to enable the provision of:

appropriate rapid access to key personnel for review of referrals, clinical assessment and/or advice including (as necessary) direct care services
Apply key personnel clinical advice to patients case, facilitate (where required by limited by) outpatient consultations, pre admission & pre-anaesthetist appointments, admissions, theatre/bed management and rehabilitation services
Ensure referrals timelines for Total Episode of Care (TEC) are met
Monitor the patients’ progress from point of referral, throughout TEC and outpatient care. Record patient milestones and report accordingly
Ensure reporting requirements to the customer are met and adhere to timeframes allocated to each clinical scenario that applies
Problem solving input to ensure a streamline process for customer, key personnel and patient

Identify as a result of day to day operations any processes that may benefit from the services offered by the Mater Patient Facilitation Service.

Ensure the timely and accurate recording, approval and facilitating of patient reporting is captured. Liaise with the appropriate departments within Mater and monitor progress to ensure timely closure of patient milestones in accordance with established contract requirements.
Arrange access, documentation and paperwork associated with all clients of PFS including :-
- Assist all parties with Patient information exchange documentation flow (whilst adhering to established Privacy Standards);
- Assist the patient with appropriate follow up appointments as directed by the Key Personnel’s clinical pathways and as approved by the Customer.
- Providing Patient Estimates/Self insured rates for International Patients. Works closely with Mater Private Inpatient Finance Team
- Assist in the provision of interpreters if and when required
Ensure staff hours incurred to operate the team is in accordance with the budgeted hours provided by the Administration Manager
Manage sick leave notifications and replacement shifts.
Facilitate department reports by accurately checking daily labour hours and rosters
Providing effective, accurate and timely communications with staff and clients, communicating with sensitivity and discretion

About you
To be successful in this role you will possess strong leadership skills as well as:

Previous administration experience within a healthcare environment and experience using medical terminology, SCAN
Excellent customer service, communication and interpersonal skills
Highly accurate data entry skills
High level computer skills and the knowledge of or the ability to efficiently learn hospital computer database programs
Excellent time management to ensure deadlines are met and the ability to work under pressure
Demonstrated customer service skills at a high level
Ability to manage and lead a team
A willingness to learn, develop and grow

Why join us?
Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.
We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
Access to package meal and entertainment expenses via salary packaging
Access to leading education and professional development via Mater Education
Access to our Employee Assistance Program and on-site pastoral care teams
Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
Access to on-site, discounted parking
Discounted food and beverage at various campus cafés and coffee venues

Applications close on Wednesday 11th September 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Advertised: 28 Aug 2024 E. Australia Standard Time
Applications close: 11 Sep 2024 E. Australia Standard Time

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