• Hospitality award rate + penalty rates!
• Training and development opportunties
• Discounts on accommodation, travel & tours

About us:

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

YHA Blue Mountains, nestled in the central area of Katoomba, is a 240-bed facility catering to both domestic and international travelers, as well as sizable groups. This historic site boasts extensive communal amenities, a co-working area, ample space for groups and events, and a diverse range of private and shared rooms. Guests can enjoy a daily breakfast service, with the option of catering for groups and those attending meetings. A dedicated team of 12 staff members strives to create unforgettable experiences for guests, and we are thrilled to announce the recruitment of a new Reception/Housekeeping/F&B member to join this team.

About the role:

Front desk: Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere, answering guest queries and providing helpful local knowledge and recommendations, checking in and out guests and providing them with information that will assist in an enjoyable stay, resolving any guest concerns or disputes and escalating to relevant management when appropriate.

Housekeeping: duties include; refreshing communal spaces, bathrooms and accommodation rooms, kitchens, monitoring and replenishing stock and ensuring our property remains sparkling clean.

Food & Beverage: The Food & Beverage Attendant's role is to ensure the smooth operation of F&B services by providing assistance as needed. Regular interaction with guests is a key part of the job, thus a friendly, positive attitude and excellent customer service skills are essential.

What we are looking for:

• Previous experience in front desk reception, customer service, food & beverage and commercial cleaning in an accommodation setting.
• Good time management skills and the ability to work well under pressure
• A valid Responsible Service of Alcohol Certification (RSA)
• Flexible availability 24/7 roster including night shifts, weekends and public holidays
• Excellent communication skills verbal and written
• Full Australian working rights with no restrictions

What's in it for you:

• Access to benefits and discounts across the YHA national network of properties.
• Professional development and career opportunity support across the YHA organisation and network.
• Yearly social events to the snowy mountains and other locations for team building and fun!
• We embrace diversity, celebrate the cultural holidays that are important to you.
• Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
• Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.

Our Culture:
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

We encourage Aboriginal and Torres Strait Islander people to apply.