Are you passionate about delivering exceptional customer service and eager to launch your professional journey? We have an exciting short-term opportunity for you to join our vibrant Student HQ team!

As a Student HQ Administrator, you will be the go-to person for all student and library inquiries, playing a vital role in creating a welcoming and supportive environment. From cashiering to assisting with student lifecycle and library services, your diverse responsibilities will keep you engaged and challenged every day.

Your attention to detail and commitment to outstanding customer service will be key in ensuring a positive experience for our students and staff alike. You’ll handle a variety of inquiries—whether face-to-face, over the phone, via live chat, or through email—making a real difference in our community.

This is not just a job; it’s an opportunity to make an impact and grow your skills in a dynamic environment. If you’re ready to take the next step in your career and be part of a team that values innovation and excellence, we want to hear from you! Join us and help shape the student experience at Student HQ!

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated commitment to providing outstanding customer service.
• General knowledge and experience of tertiary sector operating procedures.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.
• Sound knowledge of a range of computer software applications and experience in the maintenance of electronic data and manual records systems.

Qualifications
Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

For more information about the role, please email talentacquisition@swin.edu.au

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu

Applications Close: Sunday 22 September 2024, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

Disability and Reasonable Adjustments
Swinburne University of Technology actively supports and encourages individuals with disability to apply. We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.

For a confidential discussion regarding accessibility requirements, or to provide feedback on how we can continue to improve our recruitment processes to better accommodate adjustments you require, please reach out to talentacquisition@swin.edu.au or call at +61 3 9214 5802.

Science in Australia Gender Equity (SAGE) at Swinburne
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful actions to foster long-lasting change and advance gender equity and diversity in STEMM.

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.

For any support please contact talentacquisition@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant (#LI-SW)