Position Overview
Reporting to the Head of Workplace Technology, you’ll be working in our Service Futures Group, a fast-paced, dynamic and rewarding environment. We seek a highly skilled and versatile Workplace Technology Analyst. The ideal candidate will provide remote and onsite technical support to end-users for their Workplace Technology computing needs. This position requires a combination of technical expertise, excellent communication skills, and strong problem-solving abilities. This role necessitates to be onsite on a roster or when required.
About Us
We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.
We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.
Your key responsibilities
Key areas of responsibility include:

• Provide Service Desk support to end-users via phone, face to face via Tech Lounge, email, and remote access tools to diagnose and resolve technical issues related to software, hardware, and peripherals.
• Install, configure, and troubleshoot desktop operating systems, applications, and software patches.
• Manage and maintain end-user accounts, security permissions, and access to network resources.
• Deploy new hardware and software to end-users, ensuring compatibility and optimal performance.
• Collaborate with other IT teams to implement and maintain best practices for desktop computing and audio-visual systems.
• Provide support for mobile devices, including smartphones and tablets.
• Manage inventory of hardware and software assets and ensure that they are properly tracked, maintained, and disposed of.
• Conduct quality assurance testing on new hardware and software before end-user deployment.
• To be available on a rotating roster to be on call after hours.

What we’re looking for

• Service desk telephone support experience
• Strong knowledge of Microsoft-based operating systems Windows 10/11
• Troubleshooting experience with all aspects of Microsoft 365 (admin portal, permissions, calendar sharing, delegation)
• Experience troubleshooting all hardware and peripheral issues.
• Experience using an Active Directory environment

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Why Yarra Valley Water?

• The full-time salary range from $88,557 – $94,883 per annum, dependent on experience, plus 12% superannuation
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• $650 home office set up allowance for eligible employees
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
• Request to swap certain public holidays for another day of paid leave

Did you know?
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to apply only when they check every box. So if you think you have what it takes but don't necessarily meet every single point on the job description, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.
How to apply
Applications should include a supporting Cover Letter and Resume. For further information, email Matt Burke at recruit@yvw.com.au.
Closing date: 18 September 2024
This position is available for Yarra Valley Water employees and external applicants.
We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email recruit@yvw.com.au
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or Aus Check, where an offer will be subject to a satisfactory outcome of these checks.