Are you ready to kickstart your career in IT with an innovative global company? Kapsch is seeking a Junior Service Desk Specialist in Vienna to join our dynamic team.

In this role, you'll be the go-to person for internal and external customer support, tackling technical incidents, monitoring IT infrastructure, and providing remote assistance. If you have a basic understanding of LAN/WAN, are familiar with PC diagnostics, and have solid Windows and MS Office skills, this could be the perfect opportunity for you. Fluent in both German and English? A fast learner and team player? Join us at Kapsch, where you’ll have the chance to grow!

Your responsibilities:

• 1st level support for internal and external customers
• Incident coordination in ITSM tool
• Providing solutions to incidents and failures
• Escalation of complex incidents
• Monitoring of IT systems infrastructure
• Remote technical support for systems users
• Configuration of applications and testing
• Cooperation with other teams and departments

Your profile:

• LAN and WAN basic knowledge
• Familiar with PC components and it’s diagnostics
• Very good knowledge of Windows and MS Office
• Readiness to work 8h and/or 12h shifts (including night hours and weekends)
• You are a teamplayer and fast learner
• Good German and English (written and spoken)
• French language would be an advantage

Our offer to you:

• We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement
• Work in a friendly enviroment, within a dynamic international team
• Attractive career path within the organization
• Possibility to participate in regular trainings (technical and personal development)
• Social benefits of a modern company, e.g. Homeoffice, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation, job ticket etc.
• A market compliant gross salary of 35.000,00 p.a. – which can be adapted according to your qualification and relevant experiences.
• Die Benefits des Arbeitens bei Kapsch Österreich

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
Your contact person for this position is:
Sylwia Kolp T +43 50 811 1902