Austria Job Openings
Krila Consultancy & Recruitment
Service Desk Technician
Vienna
FULL TIME
September 6, 2024
Location: Vienna, Austria (onsite)
Position Type: Full-time
Visa requirement: Must be already resident in Austria. An existing work permit is required, no sponsorship (Austrian/EU Citizen or RWR+)
Job Description: Our client is a digital consulting company working internationally. For their end client, a well known international organization with HQ in Vienna, we are seeking a highly skilled Service Desk Technician to oversee, support, and complement the deliveries.
- Respond and solve incidents/service requests including troubleshooting, installation, and removal of hardware/software using supplied installation instructions and tools, following agreed testing and implementation standards. Deploy new or upgraded desktops, laptops or core application images.
- Develop and/or enhance installation and configuration procedures as well as documentation.
- Maintain Active Directory users, groups and computer objects
- Support external users accessing given resources
- Coordinating with vendors for IT equipment repairs
- Registering, issuing and supporting MFA soft and hard tokens
- Registering, issuing and supporting email encryption tokens
- IT Helpdesk / Service Desk / Technical Customer Service experience required
- Knowledge of information security
- Knowledge or Oracle ERP products
- Knowledge of ITIL
- Client-orientated, analytical thinking, resilient, and with an strives for client satisfaction
- Fluency in English and German is a must
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