Belgium Job Openings
ING
Advanced Customer Journey Expert at Digital Business Banking Channels – Vintage
FULL TIME
September 18, 2024
- Ensure an excellent experience for our Business customers and CLT : analyse the behaviour of our customers in all business segments on our digital channels, and ensure the best possible digital experience for them and the supporting CLT teams.
- Refine the requirements received from other teams and translate & document them in “to-be” customer journey solutions, testing plan and content management.
- Work in an Agile way : you support one or several squads in the orchestration and testing of the work to deliver the features/journeys defined in the roadmap. You perform integration and user acceptance testing on the features coordinated or delivered by your squad.
- Monitor performance and reliability of your journeys, you participate to the resolution of incidents and ensure that the risk is under control (following ING’s Risk framework)
- You help prepare the QBR for your squad, in collaboration with your PO and Product Lead.
- You are proactive: you can take initiatives and work autonomously.
- You have strong analytical and testing skills to interpret data, understand legacy and target application architecture, uncover edge cases, and perform exhaustive testing on them.
- You can drill down on technical solutions supporting customer journeys, give clear functional requirements to the team in charge of making the developments, and identify/setup related test data.
- You have minimum 4 years of professional experience working with IT, including at least 2 years in a Digital Channels related context. Appetence for tech topics and experience in a B2B environment is a pre-requisite, with affinity of the more complex business clients’ needs.
- You are flexible, adaptive and a quick learner: you are curious to discover the different aspects of digital business banking and are willing to work in different squads.
- Contribute to the execution of the DBB Channels delivery roadmap and contribute to promote its reputation for delivery excellence.
- Realize your ambitions via personal growth & challenging work.
- Create an informal, dynamic environment with innovative colleagues supporting your endeavours.
Our highest priority is to improve our current offering by ensuring highly available & reliable services and a best-in-class Customer experience.
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