Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Provide support for the NDWDC Service Delivery Manager, ensuring the efficient daily operation;
• Prepare/compose correspondence, documents, statistical information and presentations, using word processing, spreadsheets, databases, and graphics applications as appropriate;
• Perform basic analyses, and compile reports and briefings as directed by management;
• Elaborating and implementing the New Service Delivery Plan, including definition of roles and responsibilities, timelines and internal process
• Elaborating, together with ESOC, the Support Scripts to be used by the Service Desk Agents
• Preparation of ITSM Templates by defining required details captured in the templates, type of input, processes, support groups, business logic

Essential Skills and Experience

• Minimum of 3 years of hands-on experience in change management and problem management.
• Familiarity with ITIL best practices and frameworks.
• Exposure to release management processes.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a dynamic, fast-paced environment.

Desirable Skills and Experience

• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies or Personal Attributes

• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances. Tolerates ambiguity. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. shows an interest in new experiences.

Language Proficiency

• Business English or Business French

Education

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Certifications: ITIL Foundation certification (higher-level ITIL certifications are a plus)

Working Location

• Braine l'Alleud, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance