Brazil Job Openings

KnowBe4

Content Specialist (Fluent in Spanish & Portuguese) ( Position located in Brazil)

São Paulo

September 13, 2024

About Know Be4
Know Be4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. Know Be4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at Know Be4.

Please submit your resume in English.
To learn more about our team and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/Know Be4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxo Zq7Cx8Iri VE8Mkrzu Tmn Jzqego77RAWZz9sq Gt_55Bflw YKp Qeg
Linked In: https://www.linkedin.com/company/knowbe4/life/brazil/
The Content Specialist is a key contributor in helping sales and customer success managers be aware of Know Be4's compliance plus content library. The ideal candidate has strong customer service skills, is a master of the compliance plus content available to our customers and is knowledgeable on the best practices for implementing compliance training programs within the Latin American market. This role will conduct research, develop documentation and support the revenue teams with answering customer questions about compliance content through email, phone, and video calls.
Responsibilities:

Perform market analysis for compliance content and products related to compliance training to be reported on a quarterly basis to courseware and marketing teams
Perform reviews of new content each month and updates to recommended training content documentation for US and international clients
Review and communicate top used and rated modules as well as best practices for implementing large scale learning plans using Know Be4's Compliance Plus content
Make recommendations on policies and procedures
Review quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
Provide training and guidance to Know Be4 staff/contractors who produce content in other languages and/or are localizing content
Think globally and stay attune with compliance law updates, and cultural expectations of content globally as well as translations available for customers
Contribute to continual improvement of our processes, quality and efficiency as we grow
Provide direction and recommendations for internal compliance training initiatives
Review marketing materials and provide direction and recommendations for content and copy
Consult on processes and procedures related to maintenance of compliance content to help ensure it is up-to-date with current law

Requirements:

Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
Excellent communication skills - both written and verbal and visual
Experience with compliance training a plus
Experience working in a compliance department a plus
Experience with development and updating documentation
Experience advising clients on learning plans
Experience with translations a plus
Experience with project management software
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications
Fluent in Spanish and English
Excellent time management and organization skills
Strong active listening skills
Excellent customer service and needs analysis skills

Our Fantastic Benefits
We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at Know Be4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.

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