Brazil Job Openings
Audens Group
Customer Success Manager | SaaS B2B
São Paulo
August 29, 2024
CUSTOMER SUCCESS MANAGER:
? You possess a deep-seated commitment to helping customers achieve their goals, going beyond retention efforts to ensure their sustained satisfaction. You understand large and medium size enterprises, and can manage diverse stakeholders with diverse goals and opinions. Additionally, you exhibit adaptability and ingenuity in implementing both personalized and broad-reaching strategies (e.g., webinars, lifecycle email campaigns, contests, etc) to drive adoption at customers.
? You use data to evaluate your customers, including determining healthy and at risk clients, and understand how to leverage industry and company specific best practices to drive success.
? You use your skills across multiple market segments, effectively tailoring strategies and solutions to meet diverse customer demands.
? You build long lasting relationships with customer stakeholders, balancing client and company goals to drive mutually beneficial outcomes.
? You will report to the Head of Customer Success.
YOUR RESPONSIBILITIES
? Take proactive ownership and oversee the success of a designated portfolio of the company's customers in Lat Am.
? Craft customized success plans for each client aimed at fostering the company's product adoption, expansion, and loyalty within the portfolio.
? Lead the onboarding and implementation process for new clients, focusing on driving adoption of the company's products at the Learner level.
? Collaborate closely with the Sales team to devise tailored account strategies for customers, aimed at achieving retention and upselling objectives.
? Forge and sustain trusted advisor relationships at the executive level, providing consultancy on clients' internal language learning strategies.
? Engage with internal stakeholders, including sales for upselling, and marketing for customer events, to drive collaborative success.
? Contribute to development of internal and customer-facing processes, initiatives, and materials to enhance the effectiveness and efficiency of the Customer Success department.
WHAT YOU WILL HAVE:
? Proficiency in English (C2 level) and either Portuguese or Spanish at a business level.
? Demonstrated experience in using customer success techniques to drive adoption of Saa S solutions at clients
? Over three years of experience in B2B customer success, account management, or consulting, in a Saa S environment
? A strong inclination towards continuous learning and possess a curious, lifelong learning mindset.
? Prior experience collaborating with and managing stakeholders in large and medium scale organizational structures.
? Capability to cultivate and maintain trustworthy relationships with key decision-makers.
? Exhibit exceptional verbal and written communication abilities.
? Adeptness in project management and time management.
? A passion for teamwork and a dedication to contributing to the development of a top-tier, enterprise-level global customer experience.
? We acknowledge that not everyone may fulfill all the listed criteria. We recognize the value that diverse backgrounds and experiences can bring to our organization. If you believe your unique background could contribute positively to our company, we encourage you to apply, as we welcome applicants from all backgrounds.
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