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Be the next Client Success Strategy Sr. Manager to work on our Global Client Success Strategy team! This area is responsible for defining the CS strategy for execution by the regional teams and voicing the customer to other teams, fostering a client-centric culture.
This professional will partner with our Client Success (B2B) teams in all regions (Brazil, SS Latam, US, and Europe) to crack the most important strategic topics for our Client Success organization. A highlight of this position is the significant exposure to senior leadership!
This person will help Wellhub to ensure consistency across its Client Success teams and play a key role in overcoming the most challenging hurdles this organization faces. The scope consists of a mix of Commercial Strategy definition & execution, Project Management, Processes Mapping & Optimization, and support in training.

YOUR IMPACT

• Play a key role in the global decision-making process of the Client Success organization, strategy, and planning
• Lead the design of strategies, projects, processes mapping/optimization toward commercial effectiveness
• Be a strategic partner to Regional & Local Client Success leadership
• Drive the adoption and engagement of clients by providing guidance, best practices (internal/external) and support to the Client Success teams from different countries;
• Play a pivotal role in ensuring commercial consistency and excellence across all regions & countries (e.g.: Communication, Training & Onboarding Programs, etc)
• Establish and maintain strong relationships with the internal stakeholders, but also look for external benchmarks;
• Work with data to define priorities and action plans
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Relevant experience in Go-To-Market, Enablement, and/or in a Customer Success role (CSM or Account Management), management consulting firm, technology firm, or global Saa S organization. Prior experience in management consulting will be a plus;
• Excellent communication and interpersonal skills, both written and verbal, in English and Portuguese. Able to credibly and compellingly present and debate recommendations with senior leadership across various regions;
• Strong analytical and problem-solving skills, with the ability to use data and metrics to drive decisions and actions;
• Experience in project management;
• Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations
• A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Go-To-Market, Customer Success or Account Management , and English proficiency are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!
Our benefits include:
WELLNESS: Health, dental, and life insurance.
FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.
WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.
Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.
CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!
And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and Linked In!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

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