Brazil Job Openings

Lenovo

Service Operations Analyst

São Paulo

FULL TIME

October 8, 2024

General Information

Req #

WD00072806

Career area:

Customer Experience

Country/Region:

Brazil

State:

São Paulo

City:

Sao Paulo

Date:

Tuesday, October 8, 2024

Working time:

Full-time

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our Story Hub.

Description and Requirements

The Service Operartions Analyst will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (Daa S) / Managed Services customers.
We are seeking candidates ideally with experience in the following disciplines: -

Order Management

Processing orders for new devices, and re-deploying existing devices
Support the device forecasting process
Order Management – Order to Install process
Oversee configuration of Desktop, Laptop and Tablet devices
Monitor and manage the inventory levels
Utilize Order Management tools

Account Management

Can translate contract terms into operational deliverables
Manage the service lifecycle of deployed devices
Creation of customer invoices
Well versed in Purchase Order administration

Service Management & Productivity Improvement

Experience in an Account Operations environment
Manage incidents and requests from clients
Facilitate a resolution to any technical escalations
Prepare documentation to track and report on SLA performance
Identify and support initiatives to improve client service delivery
Build solid working relationships with partners & suppliers

Client Experience

Interact with the clients
Facilitate an answer to any queries associated with their aligned contract(s)
Be on top of any issues within their customer environment
Demonstrate an obsession to maximize client satisfaction levels

Position Requirements

1-2 years project coordination experience, ideally in a services environment
Fluent in English
Experience with ticketing tools (preferably Service Now & SAP)
Skilled in Excel / Reporting
Persistent, detail oriented, able to multitask
Must have a good attitude towards learning, and implementing change

Additional Locations:

Brazil - São Paulo - São Paulo

Brazil - São Paulo - Sao Paulo

Brazil

Brazil - São Paulo

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