What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

• Support Customer Experience improvements around Supply Chain by collaborating with key stakeholders.
• Lead efforts to drive continuous improvement in Order to Delivery process – driving high customer satisfaction & lowering operating costs.
• Lead efforts to improve and maintain on time delivery in excess of 98%.
• Manage and schedule day to day carrier pick-ups and schedules.
• Track and Manage orders, updating key stakeholders – Resolve day to day operational issues.
• Ensure internal distribution & 3PL SOP’s and WI’s are current, effective and individuals are trained.
• Collaborate with Inventory Control & 3PL to ensure inventory adjustments, scrap transactions, and to resolve inventory variances.
• Define, justify, and prioritize new initiatives and opportunities, recommend next steps and project follow up, as needed.
• Track projects, deliverables, critical issues, and action items; follow up to ensure completion to schedule.
• Coordinate, prepare and/or drive deliverables for Quarterly Reviews, All-Hands Meetings, strategic planning process, and budgeting.
• Provide support to the regional and local teams on any customs-related queries, audits or investigations.
• Ability to communicate clearly and effectively with internal and external customers. Active, engaged listening and responses to the customer providing an exceptional customer experience.
• Identify and report any potential risks or violations and support the implementation of any corrective actions.

• Requires a minimum of 3-5 years of related experience with a Bachelor’s degree (preferred).
• General experience with global, regional and local customs regulations, import and export requirements and procedures.
• Strong leadership and internal and external customer service.
• Experience in an FDA/ISO regulated environment with biotech consumables, medical devices and/or the deployment of Quality Systems and process controls preferred.
• Experience working in “best in class” operations organizations.
• Ability to identify and resolve complex problems that arise in relations to logistics activities.
• Customer-focused; keeps customers as a priority when making business decisions, listening to customer feedback and advocating for solutions that help drive improvement in the customers experience.
• Demonstrated ability to manage multiple projects and priorities.
• Team oriented, collaborative partner that passionately advocates and articulates her/his opinion while maintaining flexibility to incorporate others point of views.
• Ability to influence and work with a diverse indirect team in a fast-paced environment.
• Ability to exercise sound judgement within established guidelines.
• Proven self-starter; can work independently and in grey space.
• Excellent written, presentation, and communications skills.
• Advanced level of experience with MS Office (Outlook, Excel, Word and Power Point).
• Strong understanding of inventory control, including cycle counting knowledge and experience (SEFAZ, Nota Fiscal).
• Experience with analytical tools and applications.

• Experience driving projects and KPI’s/metrics.
• Ideal candidate is seeking growth within Operations.
• Experience using an ERP system (SAP preferred).
• Familiar with Standard Operating Procedures (SOPs), Work Instructions (WIs), Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), and ISO and FDA regulated environments.

• Willing & able to travel to customer locations and Illumina sites as needed.
• Willing to work as necessary to achieve defined goals and objectives.
• APICS certification a plus.
• Diligent, detail oriented, with ability to work independently while possessing strong cross collaboration skills.
• Freight Forwarding, Customs Brokerage experience is a plus.
• Experience in the Life Sciences, Biotechnology, Healthcare industries is a plus.
• Bilingual English/Portuguese Required.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. This role is not eligible for visa sponsorship.