• Ensure the recovery of “insurance” customer accounts in accordance with established procedures and internal control rules;
• Analyze the accounts according to the payment terms and initiate the recovery procedure within the required time frame;
• Perform analysis and reconciliation of customer accounts;
• Keep recovery comments up to date in the computer system;
• Codify and escalate disputed invoices;
• Follow up with sales teams regarding overdue accounts;
• Make adjustments and journal entries to accounts receivable, if necessary;
• Carry out customer reimbursement requests and check their validity;
• Answer customer questions, either by telephone or email;
• Establish and maintain good relationships with our customers;
• Provide excellent customer service;
• Provide a status of the resolution of pending files with your team leader;
• Follow up on various pending files;
• Participate in various process improvement projects.

• DEC in Accounting, Finance or Business Administration.
• Three (3) to five (5) years of collection experience.
• Perfect command of English and French, both oral and written.
• Good knowledge of the MS office suite: Strong knowledge of Excel
• Results oriented
• Have a concern for customer service
• Ability to analyze and establish priorities
• Excellent interpersonal and teamwork skills
• Demonstrate professional ethics
• Initiative, rigor and autonomy
• Ease of working on different computer systems
• Availability and flexibility in working hours (possibility of teleworking)