Canada Job Openings

Incubation Systems Private Limited

Bilingual Customer Service

Montreal

October 11, 2024

Job Description:
  • We are seeking a Customer Service Professional to join a dynamic team in a hybrid role (3 days in the office, 2 days remote).
  • You will manage customer service inquiries through inbound calls, emails, and occasional outbound follow-ups. Responsibilities include addressing customer needs related to various products, providing accurate and timely responses.
  • The role offers paid training, career development opportunities, and a supportive work environment.
  • Flexibility in schedule is essential, with rotating shifts covering weekdays and weekends to meet nationwide customer demands.
Candidate Requirements:
  • Ideal candidates will have at least 3 years of customer service experience in a contact center, retail, or service industry.
  • A Bachelor’s degree and call center experience, preferably in a financial institution, are highly desirable.
Additional Requirements:
  • Hybrid role: Currently working Tuesday to Thursday in the office; Friday to Monday at home. Option for full-time in the office.
  • An ethernet cable from your modem to your computer is required.
  • A private, secure workspace at home that is free of distractions and protects customer privacy.
Shift Timings:
  • 8:00 am - 12:00 am AST / 7:00 am - 11:00 pm EST Monday – Friday
  • 9:00 am - 9:00 pm AST / 8:00 am - 8:00 pm EST Saturday-Sunday
  • Open 365 days per year
  • The customer service client base is Canada-wide. Flexibility is needed as client demand changes.
  • Training: 8:00 am – 4:00 pm during the training period
Job Type: Fixed term contract
Contract length: 12 months
Pay: $20.00-$24.00 per hour
Expected hours: No less than 37.5 per week
Additional pay:
  • Overtime pay
Schedule:
  • 8 hour shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overtime
Ability to commute/relocate:
  • Montréal, QC: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (required)
Experience:
  • Call center: 1 year (required)
  • Customer service: 3 years (required)
Language:
  • English (required)
  • French (required)
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