At Bio Script Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (Navie Go) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.
Your future starts here
The Clinical Excellence Specialist oversees incident management, patient feedback integration, and quality audits to drive continuous improvement within Coverdale Infusion Clinics. They collaborate with cross-functional teams, lead external audits, and develop quality dashboards to ensure adherence to regulatory standards and enhance overall service quality.
How you will make an impact

• Oversee all incidents working closely with the quality team on Quality Incident Reports (QIRs)
  and Adverse Events (AEs) and implementing necessary business improvements with Education
  and Operational leadership.
• Oversee the execution of Quality Audits with Regional Managers, ensuring compliance with
  established standards and identifying opportunities for improvement.
• Lead external audits, ensuring adherence to regulatory requirements and best practices.
• Integrate findings from internal quality audits into Coverdale processes, driving improvements
  and enhancing overall quality.
• Drive a culture of continuous improvement by fostering a mindset of innovation and excellence.
• Collaborate with the Senior Manager, Operational Excellence to develop a Quality dashboard
  for Coverdale.
• Integrate patient feedback by collecting, analyzing and implementing the feedback to make
  process improvements.
• Drive efficiency of incident reporting and management, ensuring timely resolution and follow
  up.
• Support the National Program Manager with client escalations related to quality and contracted
  service expectations, addressing concerns and implementing corrective actions as needed.
• Collaborate with Patient Support Programs and Pharmacy to optimize compliance and
  persistence through value added service offerings.
• Responsible to report any patient safety information as per adverse event reporting
  requirements and product quality complaints reporting requirements.
• Other duties as required.

What you'll bring to our team

• 5+ years' experience in operations and/or continuous improvement in a healthcare setting.
• Experienced with Patient Support Programs and/or Infusion Clinic/Specialty Pharmacy
  Operations.
• Registered Nurse or Registered Pharmacist in good standing with provincial college.
• Experienced leading cross functional projects from ideation to implementation.
• Ability to work independently in a fast-paced environment.
• Experienced with overseeing process audits and executing action plans based on findings.
• ISO 9001 certification experience an asset.
• Experienced with MS products (Excel, Powerpoint, Sharepoint).
• Experienced with root cause analysis.
• QMS Auditor certification would be an asset.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.
Job Status: Full Time
Job Location: Hybrid in Canada
Application Deadline: September 5, 2024
Our commitment to our team, our patients, and our community
As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.
We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.
We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.
Let's Talk
If you're looking for a collaborative and dynamic workplace where you can bring and be your best, apply now and join our #Best Team

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