At AIG, we are reimagining the way we help customers to manage risk. Join us as Casualty Claims Adjuster II to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Casualty Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This position of the First Party Commercial Auto Claims Adjuster is responsible for handling various types of mainstream physical damage claims including vehicle repairs, total losses, subrogation and fault determination, DCPD claims and out of province claims. The candidate for this position must operate in accordance and within all operational/Best Practices guidelines. This would include determining coverage, drafting reservation of rights and denial letters, attendance at mediation / settlement conference and instructing independent adjusters and attorneys in the negotiation and settlement of claims. Claims are primarily in Canadian venues, with limited worldwide exposures.

Review complex commercial auto claims in conjunction with policy wordings to determine coverage
Prepare disclaimer and/or reservation of rights letters and communication same to underwriters, brokers and insureds when applicable
Investigate and provide direction to adjusters on investigation of claims as needed.
Provide instruction to legal counsel to bring about appropriate resolution of claim
Ensure compliance by legal counsel of our litigation guidelines
Participate in mediation/ADR process to bring about resolution of claim
Negotiate settlements directly where possible
Issue payments within appropriate time frame
Operate within our best practices guidelines, including timely reserve review, notes, payment requests, electronic diary.
Inform management of all complaints, large losses, coverage issues, etc.

What you’ll need to succeed

Minimum 2 years of experience or knowledge in handling commercial auto claims is an asset.
College/University or equivalent industry experience.
Ability to make decisions and give directions to counsel and/or adjusters.
Strong negotiating skills.
Strong written and oral communication skills.
Excellent organizational and interpersonal skills.
Ability to multi-task and work effectively in a fast paced busy team environment.
Ability to manage workload effectively and efficiently.
Enrollment or willingness to obtain CIP designation is an asset.
Proficient computer skills to navigate paperless claim file system.

Ready to take your career to the next level? We would love to hear from you.

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Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:
CL - Claims

AIG Insurance Company of Canada