SCOPE:
Responsible for negotiation of rates and inventory for costing of Groups.

RESPONSIBILITIES:

• Negotiate all aspects of a supplier contract including contracted groups terms & conditions, rates, inventory and payments
• Obtain Group contract from supplier (Hotel) and coordinate accordingly.
• Facilitate Supplier issues - (i.e. cancellation penalties, negotiating/securing additional inventory/rates for rooms not available in block)
• Update system bookings with supplier confirmation numbers
• Liaise with suppliers to discuss ACV requests, issues and procedures as relates to group bookings
• Investigate and action all price point challenges versus our competition (negotiate price match/drop and expired promotions/terms and conditions)
• Investigate and resolve quoting and product build issues
• Responsible for the costing of group packages (manually cost package prices not available via ACV booking engines)
• Create/maintain all contracted group services in ACV systems
• Provide group ops with applicable inventory/rates for secured group, in order that the data be entered in the system for payment purposes
• Update, maintain & communicate all group product offerings (amenities, concessions, comps) not communicated via system/website
• Analyze profit margins of “Insta-Quotes” to ensure they are competitive and in line with market conditions.
• Communicate with land department, product and revenue management, finance as relates to any issue that may occur
• Maintain and update all supplier group contracts
• Issue passenger rooming list/recaps to suppliers for confirmed groups per contract deadlines
• Action and maintain a 48 hours turnaround of all queries and price/quotes
• Provide feedback and recommendation with regards to groups report
• Create and maintain ACV/supplier terms and conditions document when group is secured
• Provide details/information to groups call centre and/or training to create/maintain master groups condition list and procedures for quoting purposes
• Liaise with other departments as required
• Perform other duties as may be assigned.

KNOWLEDGE & SKILLS REQUIRED:

• Microsoft applications i.e. Word, Excel, Power Point (an asset)
• CEGEP/College degree or equivalent with 2-year minimum experience in tourism and/or related experience, operations expertise an asset
• Strong organizational skills, multitasker and can handle fast paced ever changing priorities
• Demonstrates accuracy, initiative, judgement and behaves in a confidential manner
• Proven analytical/negotiating and problem resolution skills, brings forth solutions and implementation processes
• Bilingual French/English (Spanish is an asset)
• Excellent communication skills verbal/written