Mobile Tech Lab is seeking a Customer Experience Manager for our Winnipeg locations, we currently have openings at the following locations:
F-2020 Corydon Avenue, Winnipeg, MB
25-845 Dakota Street, Winnipeg, MB
89 Arthur Street, Winnipeg, MB
Who We Are:
Mobile Tech Lab is your one-stop tech sales and service shop. We are a locally-owned leader in Manitoba. We aim to “create customers for life” by offering products and services that complete your tech lifecycle no matter what device. Buy, activate, insure, trade in, and repair your phone, tablet, computer, game console, and more at any of our locations in Manitoba. Our technicians are professionally trained and certified. We offer same-day repairs using quality parts for most repairs and warranty our work.
What We Are Looking For:
Mobile Tech Lab is seeking a Customer Experience Manager to join our team for a full-time/part-time position at our above-listed locations. A Customer Experience Manager embodies our excellent understanding of consumer tech and our penchant for quality and genuine interactions with customers, culminating in an all-around pleasant customer experience. The starting rate is $20.5 per hour, with room for growth as you complete your training and certifications.
What We Offer:

• Extended Health Care - Canada Life Benefits Package
• Casual dress
• Competitive hourly wages
• Free on-site parking
• Employee discounts on all services and products
• Opportunity for internal career growth; and
• Development and coaching opportunities to build on technical skills and knowledge.

Job Duties:

• Customer Support
• Ensure that customers receive timely and top-notch service.
• Greet customers both in person and on the phone.
• Answer inquiries and provide information to customers.
• Diagnose device issues and explain the services/fees to the customers
• Create, modify, and monitor repair tickets.
• Communicate with customers and team members on the progress of repair tickets.
• Store Operations
• Responsible for the care and supervision of store operations and procedures.
• Diagnose and resolve customer tech questions and problems.
• Maintain a professional demeanour at work.
• Maintain accurate cash and payment records daily.
• Be the point of contact for all matters regarding their location.
• Maintain healthy communications with staff and customers.
• Curate the store interior, such that it is neat and beautifully set up at all
• times.
• Ensure that we comply with local regulations and guidelines.
• Intake arriving stock and organize as needed.
• Keep track of and maintain store inventory and assets.
• Consult necessary manuals or guides to research solutions.
• May supervise other technical support staff if needed.
• Study training materials and follow guides to perform tasks with varied difficulties.
• Train new staff and update existing staff on new procedures/processes.

Requirements:

• One year of experience working in the retail industry, two years preferred.
• Be able to communicate clearly and effectively in oral and written English with customers and other team members.
• Knowledge of i Phones, Samsung, and other smartphones; as well as tech in general.
• A background in electronic repair or similar technical fields is an asset.
• 1+ years of experience in a managerial position is preferred.

Other considerations:

• Mobility (with a valid license and vehicle) is an asset, as technicians may be shuffled across our multiple locations;
• Quickly diagnosing repair issues.

Store Hours of Operation

• 9 AM to 5 PM Monday to Friday, 9 AM to 4 PM Saturdays.

For more information on Mobile Tech Lab, visit our website at: www.mobiletechlab.ca
Job Types: Full-time, Part-time, Permanent
Pay: From $20.50 per hour
Expected hours: 20 – 46 per week
Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 6 - 8 hour shift

Ability to commute/relocate:

• Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: In person
Expected start date: 2024-11-30
For more information on Mobile Tech Lab, visit our website at: www.mobiletechlab.ca
Job Types: Full-time, Part-time, Permanent
Pay: From $20.50 per hour
Expected hours: 20 – 40 per week
Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift

Work Location: In person