Join Our Team as a Customer Service Supervisor!
Are you ready to lead a dynamic team and make a real impact on our customers' experience? As a Customer Service Supervisor, you'll be at the heart of our mission to deliver exceptional service and support. You'll guide, mentor, and inspire our customer service representatives to reach their full potential, ensuring every interaction reflects our commitment to excellence. If you're a natural leader with a passion for customer satisfaction, we want you on our team!
Key Responsibilities:

• Talent Scout and Trainer Extraordinaire: Identify and interview top talent for entry-level customer service positions. Train new hires in our best practices and service standards.
• Master Scheduler and Organizer: Oversee and organize staff schedules, ensuring optimal coverage and efficient operations.
• Performance Guru: Conduct constructive and timely performance evaluations. Provide feedback that helps your team grow and excel.
• Policy Enforcer: Handle disciplinary actions and terminations with professionalism, always in line with company policies.
• Quality Control Champion: Ensure your team meets and exceeds our service quality guidelines. Monitor calls and correspondence to maintain high standards.
• Information Hub: Keep your team informed about product and service updates. Prepare knowledge-based documents, FAQs, and summaries.
• Data Analyst: Collect and analyze data on customer interactions. Prepare monthly performance reports and identify areas for improvement.
• Innovation Advocate: Identify opportunities to enhance our customer service procedures and recommend improvements to the Customer Service Manager.
• Versatile Team Player: Perform other related duties as assigned, contributing to the overall success of our team.

What We're Looking For:

• Leadership Skills: Proven ability to manage and inspire a team.
• Communication Skills: Exceptional verbal and written communication abilities.
• Customer Service Expertise: Extensive knowledge of customer service principles and procedures.
• Attention to Detail: Highly organized with a keen eye for detail.
• Problem-Solving Ability: Calm and professional demeanor when resolving complaints and issues.
• Mentorship: Ability to coach and develop team members.
• Tech Savvy: Proficient in Microsoft Office Suite or related software.

Qualifications:

• Education: Bachelor’s degree preferred.
• Experience: At least five years of customer service experience, with a minimum of three years in a supervisory role.

Physical Requirements:

• Work Environment: Prolonged periods of sitting at a desk and working on a computer.
• Physical Ability: Must be able to lift up to 15 pounds occasionally.

Why Join Us?
This is more than just a job – it's an opportunity to lead a dedicated team, shape the customer experience, and grow with a company that values innovation and excellence. If you're ready to take your career to the next level, apply now and become a key player in our customer service success story!
Job Type: Permanent
Pay: $55,000.00-$65,000.00 per year
Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• To be legally entitled to work in Canada, you must have a Social insurance number (SIN). If your SIN begins with a "9" you must also have a valid work or study permit that allows you to work for the type position in which you are applying. Under this definition are you legally entitled to work in Canada?
• Are you enrolled in school/college/university? or do you have plans to return to school/college/university?
• Can you please tell us why you would be a good fit for this role?

Experience:

• Customer service: 5 years (required)
• Supervisor/management: 3 years (required)

Work Location: In person