Inside Sales Representative Regular, Full time Grande Prairie, Alberta

• Answering the phone in a professional manner according to the phone etiquette policy. Placing orders, reserving rentals, booking fit tests, etc. Providing accurate pricing, and redirecting calls as needed.
• Dealing with walk in customers in the showroom. You are always to greet the customer and inquire as to whether they would like any assistance finding what they are looking for.
• Invoicing and making sure that all guidelines are followed correctly according to different requirements for different accounts. All pricing, cost codes, PO’s, contact information, and work orders will be accounted for and correct, including monthly rental billings
• Issuing refunds when applicable.
• Respond to email requests from the outside sales reps as well as any sales or quote requests from customers. These are to take priority and be followed up on same day.
• Data Entry, inputting field tickets into Samco.
• Quality control is to be done throughout the week. Paperwork is to be verified and all products must be signed off as ready and accounted for. This includes doing piece counts and visual checks (ex. check gauges, etc.). Call backs are to be made if product has been ready for pick up longer than 2 weeks.
• Maintains excellent communication between departments.
• Seek out new customers and sales opportunities, as well as maintain current customer relationships.
• Expected to keep the showroom fully stocked and keep up on housekeeping duties. Shelves are to be full; floors and windows are to be kept clean at all times. Regular Merchandising to be done to keep our showroom looking fresh.
• Update your product knowledge by studying new product descriptions, participating in educational opportunities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

• Professional and courteous demeanor
• Excellent organizational skills and attention to detail
• Computer and Data Entry experience
• Patience and ability to tactfully handle customer negotiations
• Ability to work well independently
• Have a flair for selling and building relationships with individuals and organizations
• Fluent in reading, writing, and speaking English

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