You are a very senior and highly experienced people manager who believes in simplifying problems, empowering others, and moving fast. You place the utmost value on delivery quality because you know it is paramount to achieving client satisfaction. You always do the right thing and you do it with conviction. You are a skilled people leader who can mentor, remove blockers, and focus other leaders towards managed outcomes. You are as comfortable providing constructive and difficult feedback as you are giving praise in the service of helping individuals progress in their career.


The Delivery Manager reports to the Head of Delivery as a fully non-billable people management function. Your role is to manage a team of delivery leads and individual contributors across multiple client accounts to ensure exceptional delivery quality. You will lead, coach, mentor, monitor, and be directly responsible for the performance of your team.

Responsibilities

• Manage a large group of up to 40 individual contributors and multiple Delivery Leads
• Own every aspect of an individual's experience with the company including their project assignments, career growth, performance reviews, compensation & promotions, and off-boarding where necessary
• Provide support and coaching to set of Delivery Leads, coaching them to be effective leaders in their own right
• Own interviewing, hiring decisions, & talent onboarding to R&P for everyone on your team
• Work closely with Resource Management to support proper bench expertise and size
• Conduct skill & culture interviews to ensure proper project & team fit
• Structure and staff delivery teams with the optimal mix of skills and experience needed to be successful
• Monitor and mitigate project delivery risks, removing delivery blockers and serving as an escalation point for clients
• Implement delivery process standards and best practices
• Partner with our Sales & Client Success teams by surfacing and supporting account growth opportunities

• The duties of the Employee may vary and change from time to time at the discretion of Robots and Pencils., and the Employee may be required to perform duties from various positions contemporaneously.

Skills & Qualifications

• Bachelor's degree or equivalent
• 12+ years of product strategy or agile development
• 10+ years leading multi-stakeholder and complex initiatives with multi-disciplinary, cross-geography teams
• 8+ years managing individuals in all stages of the talent lifecycle
• 8+ years consulting/professional services and/or product experience
• Experience with leading 3+ large scale end‑to‑end transformation projects or programs
• Experience with project tracking systems such as Jira, Trello etc.
• Currently holds or actively pursuing a professional certification such as Project Management Professional (PMP) or Certified Scrum Master (CSM)

Preferred Qualifications

• Self-starter who can make judgment calls on priorities
• Can inspire others and influence without persuasion
• Comfortable collaborating across teams outside of primary domain
• Experienced with and comfortable in client-facing situations
• Can train others in their skillset and is open to knowledge sharing
• Passionate about leading others and developing thought leadership
• Embraces a challenge and enjoys navigating ambiguity to solve complex problems
• Can multi-task on multiple priorities, remaining effective across the board