EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
Be part of the work that’s changing lives.


JOB DESCRIPTION:
The Support Counsellor for EHN Outpatient Services is responsible for supporting clients and staff in the day-to-day running of programming across the Network. Working with all outpatient staff, Support Counsellors will provide support for clients who attend outpatient programming by providing crisis intervention, including relapse prevention planning, safety planning, and risk assessments. The Support Counsellor facilitates the onboarding of clients from inpatient and outpatient programming to Aftercare and aids the client in developing a recovery plan. The Support Counsellor also monitors Wagon app usage, assists clients with technical issues, and case manages clients within the sober monitoring program by reaching out to the clients or their referents based on the results.
JOB FUNCTION AND DUTIES:

• Assist clients in developing and updating goals, values and abstinence goals in the Wagon app for clients.
• Provide empathetic and professional crisis support to clients.
• Keep primary counsellors informed of any client concerns or crisis management via email and KIPU notes.
• Chart all clinical interactions with clients and referents in the Electronic Medical Records system (KIPU)
• Support clients who are unable to access their online group or the Wagon app with technical support.
• Track any technical issues and provide them to Wagon Product Manager.
• Facilitate individual and group onboarding sessions for clients starting Aftercare.
• Monitors clients in the sober monitoring programs, informing referents and clinicians of positive results.
• Facilitates group sessions, as needed.
• Assists clients with attending virtual events such as workshops or Cake Night.
• Assists the clinical and client care team in ensuring outcomes measures are completed.
• Other duties as assigned.

Staff will work various shifts including weekdays, evenings, weekends, holidays and on-call.
EDUCATION

• Post-secondary education or relevant experience
• Crisis Intervention Training

SKILLS

• Experience in addictions and mental health field
• Experience working in an interdisciplinary team
• Excellent customer service skills
• Experience using Zoom and Microsoft Teams
• Experience with Electronic Medical Records systems
• Experience with mental health Crisis Support
• Strong organizational and time-management skills
• Proficient in MS Office products (Excel, Word, MS Outlook, Power Point)
• Detail-oriented

Employee Benefits and Perks:

• Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
• 24/7 Employee Assistance Program through Life Works
• Competitive paid time off policies, including a paid day off on your birthday
• Access to in-house fitness facilities where applicable or discounted external gym memberships
• Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
• Personal and professional development through our Education Support Assistance program
• Nationwide presence allows for supportive relocation opportunities
• Defined Benefit pension through CAAT with up to a 4% employer contribution
• Maternity and parental leave top-up
• Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.


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