Become Our Next NIHB Client Services Coordinator
Location: Edmonton, AB
Job Type: Full-Time
About Us
At Home Health Store Inc., we’re all about making a difference! We proudly serve First Nations, Métis, and Inuit communities, as well as pharmacies, group homes, and government agencies across Canada. We’re passionate about delivering top-quality medical supplies and creating positive customer experiences.
As part of our team, you'll play a key role in helping Indigenous communities access the medical supplies they need through the Non-Insured Health Benefits (NIHB) program. We’re looking for someone who is ready to make a meaningful impact in the lives of those we serve, focusing on excellent customer service, order management, and supporting healthcare professionals who work within these communities.
What You'll Do
Do you thrive in a fast-paced environment with a mix of customer service, healthcare support, and administrative tasks? As our NIHB Client Services Coordinator, here’s what your day-to-day will look like:

• Client Support & Collaboration: Work directly with Indigenous communities and healthcare professionals to assess needs and provide tailored solutions. Ensure accurate and timely client data entry.
• Order Management: Help clients select the right medical products, process orders, and ensure products are delivered accurately and on time.
• Inventory & Shipping: Use the Windward system to track orders, manage inventory, and prepare shipments efficiently.
• Invoicing & Funding Coordination: Handle invoicing, submit claims to the NIHB program, and follow up on reimbursements with a focus on accuracy and detail.
• Customer Service: Respond to client inquiries, resolve issues, and ensure accurate documentation of all interactions.
• Program Knowledge: Stay up to date on NIHB guidelines to ensure proper claims processing and provide exceptional client support.

What We’re Looking For
Do you have a can-do attitude and love helping others? We’d love to meet you if you:

• Are committed to delivering excellent customer service and creating lasting, positive experiences.
• Are passionate about healthcare and supporting Indigenous communities.
• Have strong communication skills and can explain complex information clearly and concisely.
• Are organized, detail-oriented, and thrive in a fast-paced, client-focused environment.
• Are a team player, but also capable of working independently and managing tasks efficiently.

Bonus: Experience with the NIHB program or medical supplies is a plus, but we’ll provide all the training you need!
What We Offer

• Competitive pay — because your work deserves to be rewarded!
• Health spending account after 3 months of joining.
• A fun, positive work environment where you’ll love coming to work.
• Paid vacation time — because rest is important, too!
• Work hours: Monday to Friday (8:30 am – 4:30 pm) and rotating Saturdays (10:00 am – 2:00 pm). Saturday shifts once a month.

Why Join Us?
If you’re a self-starter looking for a meaningful, fulfilling job and want to be part of a team that truly cares, this is the perfect opportunity for you!
Job Type: Full-time
Work Location: In person
Application deadline: 2024-11-23