Job description
Scarborough, Ontario
Why Join our Team
Our reputation of the quality service that we offer to our clients shows that we are the nursing agency that cares. We build relationships and we are currently looking for committed individuals who can connect with our clients and workers. This can be very rewarding. We are accredited with Accreditation Canada and we are the winner of the 2024 Consumer Choice Award for Nurse Services in Toronto and GTA. A member Ontario Home Care Association . We uphold and deliver on patient safety and employee safety 24x7.
Location:

• Our office is located in Scarborough and work is on location.

Job Status: Full Time
Hours of Work

• Evening shifts with Alternate weekends and alternate statutory holidays.

Report To

• Office Manager

Duties and Responsibilities

• Scheduling employees by matching the staffing requirements of NHI’s clients.
• Contact healthcare employees to determine their availability.
• Log the requests from our healthcare clientele
• Match available employees to the client's requests.
• Provide excellent customer service – first contact by phone, or electronically
• Manages requests in a timely manner, based on priority, offering services to Clients
• Update Scheduling Software. Agota and Goldcare software ( will train)
• Record and document all requests, schedules and communications into scheduling software program and on manual systems as required.
• Print daily reports as defined, forward and file as required.
• Other appropriate duties as required.

About Us
Since 1985 we proudly provide healthcare staffing services to clients in Toronto and the Greater Toronto Area. We have huge diversity of employees with over 70 languages spoken by our employees. We have very high hiring standards and our clients trust our employees to provide safe quality care and reliability.
NHI complies with Provincial Accessibility and Human Rights Code legislation
We thank all those who apply, we only contact those who meet our qualification requirements.
Job Qualification
Minimum Qualifications

• Experience using scheduling software programs.
• Familiarity with health care settings and the staffing industry.
• Must be able to work independently
• Must be proficient in Word, Outlook, Excel, etc.
• Personal Support Worker or Nursing Background preferred.
• Proven attention to detail within a fast-paced environment (accurate and keyboarding skills essential).
• Excellent customer service skills and a personable, outgoing and professional manner.
• Demonstrated, multi-tasking, taking initiative and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent judgment and discretion.
• Works well under pressure.
• Highly organized and efficient time management skills
• Excellent attendance record.
• NHI will train qualified individual
• Access to transportation

Requirements

• Must be fully vaccinated for COVID-19

Job Types: Full-time, Permanent
Salary: From $23.00 per hour
Expected hours: 35 – 40 per week
Flexible Language Requirement:

• French not required

Schedule:

• Day shifts/ evening shifts and alternate weekends and holidays.

Job Types: Full-time, Permanent
Pay: From $23.00 per hour
Expected hours: 35 – 40 per week
Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer service: 2 years (required)
• scheduling coordinator: 1 year (required)

Work Location: In person
Expected start date: 2024-11-11