• 5+ years of experience in an enterprise account management, business development, or strategic partnership role, preferably in the logistics, technology, or e-commerce industry
• Proven track record of successfully selling complex, enterprise-level Saa S or hardware solutions
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively engage with C-suite and other senior-level stakeholders
• Strong problem-solving and analytical skills, with the ability to translate customer needs into comprehensive, value-driven solutions
• Proficient in CRM tools and sales/account management best practices
• Bachelor's degree or equivalent experience; MBA or other advanced degree preferred

As an Enterprise Account Manager for Amazon Key, you will be responsible for driving the adoption and growth of Amazon Key service among our largest and most strategic enterprise customers. Amazon Key allows customers to grant secure, keyless access to their homes for package deliveries, home services, and more. - where Key for Business technology is installed. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). It will be this teams job to manage our top customer relationships and serve as escalation path for the success of our building management customer service.

Key job responsibilities

• Proactively manage and grow a portfolio of enterprise-level customers, including the top 200 Multi-family owner operators, property managers and other large organizations
• Collaborate closely with customer stakeholders to understand their delivery and access control needs, and position Amazon Key as the premier solution
• Architect comprehensive Amazon Key programs tailored to each customer's requirements, including integration with their existing systems and processes
• Drive the end-to-end sales cycle, from initial discovery to contract negotiation and implementation
• Serve as the main point of contact and strategic advisor for your enterprise customers, providing exceptional client service and support
• Identify and capitalize on cross-selling and upselling opportunities to expand Amazon Key's footprint within your accounts
• Partner with internal teams, including sales, marketing, operations, and technical support to ensure seamless customer experiences
• Achieve and exceed quarterly and annual sales targets through effective account management and new business development

About the team
Amazon Key for Business is the multiunit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistic's delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.

The Business Development and Marketing team provides strategic partnerships and go-to-market strategy to drive customer adoption.

• Experience in property technology, specific to multi-family
• Demonstrated success in driving the adoption of innovative, technology-based solutions
• Familiarity with smart home technology and the connected home ecosystem
• Strong project management and cross-functional collaboration skills
• Certification in account management or sales methodologies (e.g., SPIN Selling, Solution Selling)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.