• Coordinates the execution of projects, assuring they are done in an efficient manner, that they adhere to project protocols, that they conform to applicable institutional and ethical policies and procedures and privacy legislation, and that they are completed within the required timelines.
• Identifies, collects, and analyzes relevant information relating to current projects, and provides input and recommendations to CISM Manager and project/program team for development, implementation, analysis, dissemination of findings, and policy/practice implications.
• Assists with the dissemination of information and knowledge related to projects and key programs and initiatives under the identified mandate areas through a variety of vehicles to internal and external stakeholder groups.

• Adept using relevant computer software applications including Microsoft office, desktop publishing, web content management, accreditation portal software at an advanced level; internet search engines, websites, and navigation
• Working effectively and collaboratively with a wide range of internal and external stakeholder groups in a demanding and dynamic environment including sound negotiation, conflict management and consensus-building skills, and excellent oral and written communications skills
• Qualities including creativity and innovation, sound judgment, tact and diplomacy
• Provides complex decisions to individuals both verbally and in writing while actively listening and addressing any questions or concerns
• Develops supportive and collaborative relationships with clients by showing compassion and maintaining transparency
• Participates in the expansion of mental health programs available to clients
• Coordinates the execution of projects and prepares reports for executives relating to mental health programs in a timely manner
• Coordinates, recruits, and vets a network of clinical counsellors and psychologists for the Critical Incident Stress (CIS) program
• Organizes and analyzes statistics for the CIS clinical network
• Creates policies and guidelines related to billing and clinical sessions for clients based on client-centered feedback
• Conducts follow-up emails and phone calls, reviews applicant qualifications, organizes interviews, creates contracts, investigates client/clinician concerns, writes policy, and onboards/offboards clinicians
• Utilizes organizational skills to manage changing priorities and unexpected interruptions by adding time buffers into the calendar and workback schedules
• Maintains open communication with the team to ensure alignment on priorities and make necessary adjustments
• Updates calendars and workback schedules when a priority changes to ensure timely completion of tasks and meeting performance objectives
• Engages with clients undergoing emotionally challenging situations by establishing rapport, prioritizing professionalism, empathy, and support
• Diffuses conflict by remaining calm, validating clients' experiences, and providing a non-judgmental environment
• Creates content for internal/external newsletters to effectively communicate changes to clients and stakeholders

• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

• Demonstrates Character: Models personal and organizational values and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honor the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to Work Perks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.