• Responsible for supervising a labour planner, team leads, drivers and driver assistants
• Responsible for employee development and retention
• Responsible for performance evaluation, coaching, counseling, and preparing corrective action for employees and liaises appropriately with HR and other supporting departments.
• Develops, recommends, and implements short and long term goals for the department
• Validates Driver’s daily schedule and confirms operation is executing on the labour plan
• Performs airside ramp safety audits to ensure all relevant SOP’s are being followed
• Ensures that all employees are in compliance with Transport Canada, and YVR Airport Authority security and badging requirements
• Responsible to ensure the fleet is maintained to company standards including regular interior and exterior cleaning
• Responsible for safety, quality, and compliance with airline customer & regulatory requirements as well as company policies and procedures
• Constantly strives to meet or exceed all financial goals related to labour utilization and expenses
• Prepares management reports (ex. Incident reports, labor reports etc.) as required
• Trains and monitors employees on Gate Gourmet standard operating procedures to ensure maximum safety and productivity

• Diploma/Degree from accredited post-secondary institution – ideally with a focus on business or operations management - OR High school diploma combined with commensurate supervisory experience.

• 2+ years supervisory experience working in a labour-intensive operation

• Must have the ability to pass Transport Canada security screening to obtain a Restricted Area Identity Card (RAIC)
• Must have the ability to obtain an Airside Vehicle Operating Permit (AVOP license) to drive airside while managing operations
• Strong and effective leadership skills, and the ability to successfully manage a staff of 80 plus hourly employees
• Current or previous labor relations experience is a plus, but not required
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change
• Ability to train the employee group on Gate Gourmet standard operating procedures and airline customer requirements as required
• Ability to provide both corrective and positive feedback to employees daily
• Ability to work with multiple departments to ensure a smooth flow of work from start to final delivery
• Experience managing employees in a Union environment is an asset
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities
• Strong organizational and analytical skills required
• Strong written and oral communication skills
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
• Basic computer skills with working knowledge of Microsoft Office products required