Palm Holdings is an award-winning, family-owned group of hotel companies, for three generations. Our expertise in hotel and restaurant development, construction, management, and commercial real estate has enabled us to own and manage hotels across the globe with properties in the United Kingdom, Canada, and the United States.
Working with leading brands such as Marriott, IHG, and Radisson the group our organization has rapidly expanded in recent years, and we aim to maintain an aggressive growth plan to add more hotels to our diverse portfolio.
As we continue to grow and expand, our commitment is to provide exceptional service to our customers and value to our partners with creative, innovative, and sustainable solutions. We are proud of our heritage and our humble beginnings and are constantly looking for ways to improve our properties and inspire our people.
Palm Holdings has more than 1000employees and manages 15+ properties worldwide. Our head office is in Toronto, Canada with offices throughout North America and Europe, and can be sure to offer you the opportunity to find the hospitality career that is right for you.
We are dedicated to exceeding expectations and going above and beyond the status quo to provide consistently exceptional results. We love what we do, and it shows.
POSITION PURPOSE
The part time Front Desk Agent/Night Auditor will assist with welcoming guests to the hotel, check guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable),F&B options and other amenities. A successful Front Desk Agent/Night Auditor is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. This position may lead into full time hours.
ESSENTIAL FUNCTIONS

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
• Upgrade guests to help increase revenue stream and elevate guest experience
• Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily.
• Handle all accounting related inquiries: sending folios, fielding disputes, billing, receipts, refund requests)
• Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
• Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Resolves minor guest complaints in a friendly manner to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Follows up to ensure guest satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid-outs, charges, and check-outs.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
• Provides a professional image at all times through appearance and dress.
• Team player with general phone etiquette and participate in Daily Shift briefings
• Follows company policies and procedures.
• Perform the night audit to balance the hotel at the end of the evening.
• Will require to do overnight shifts.

QUALIFICATIONS
Candidates for this position must be:

• Friendly
• Service-oriented
• Punctual
• Reliable
• Confident
• Hardworking
• Hospitable
• Flexible in duties assigned
• A multi-tasker
• A problem-solver
• Detail-oriented
• Able to work independently and without supervision
• Able to communicate effectively and patiently with international guests (multi-language fluency a major plus!)
• Knowledgeable of local neighborhood events, restaurants, bars, attractions, sites, and transportation
• Computer literate and able to learn front desk programs
• High school graduate: some college or college degree preferred
• Premium rate per hour, one dollar increase for overnight shifts

Why should you apply?

• Access to employee rates across the world at branded hotels
• Discounted or complimentary access to Ontario tourist attractions
• Discounts on daily activities through Perkopolis ex. Discounted movie tickets
• Competitive employee benefit package
• Benefits - Employee discount programs. Rogers & Simmons Bed
• Training and development - brand specific
• Room for growth in an award winning and growing hotel company

What happens next:

• Submit your cover letter and resume.
• Qualified applicants will be contacted to proceed in the screening process.
• Selected candidates will be contacted to proceed towards the interview phase.

We respect confidentiality of all applicants, as such all applications with be kept in confidence. Palm Holdings thanks all applicants for their interest to join our team. We kindly request to not be contacted by recruiters.
Palm Holdings is proud to be an equal opportunity employer committed to provide an inclusive and supportive environment. We are committed to equal employment opportunity regardless of race, color, religious creed, ancestry, gender, age, marital status, sexual orientation, sex, disability, age, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. If you have a disability or special need that requires accommodation, please let us know.
OUR CORE VALUES
Palm Holdings is a family organization and we treat our teammates with the same love, care and respect as those in our family. We do this by ensuring guests, and teammates feel valued, special and recognized. Our company’s culture is based on our core values. As a Company we are committed to behaving with Authenticity, and encouraging Boldness as a United family. These core values together create our family environment both for us as a team, and for the guests who we host in their “home away from home”.
We maintain a strong “giving back” culture. Palm Holdings partners with “Clean the World” to help prevent millions of hygiene-related deaths each year and reduce environmental waste. The Palm Holdings Charitable Foundation donates 100% of proceeds to causes that impact the lives of the underprivileged. With a focus on helping those that are affected by causes related to health care, housing, research, and education.
Job Type: Part-time
Pay: $17.55 per hour
Benefits:

• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Every Weekend
• Holidays

Experience:

• Customer service: 2 years (required)

Work Location: In person