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Support Engineer, IgniteTech (Remote) - $60,000/year USD

FULL TIME

September 17, 2024

Are you a forward-thinking developer eager to harness the power of Gen AI to redefine business standards and enhance productivity? Are you bored of solving the same customer support tickets or resolving the same bugs over and over again?
The majority of companies struggle with integrating AI into existing workflows, often resulting in underutilization and disappointing outcomes. At Ignite Tech, we set ourselves apart by focusing on the practical application advanced AI technologies to transform business operations. Our approach isn't just about making incremental improvements; it's about leveraging AI to develop, support, and optimize tools that enhance both the workflow processes and the quality of service provided to our clients.
This role Ignite Tech is far from a conventional customer support or software engineer job. It is designed for those who are passionate about deploying Gen AI to create robust support solutions, significantly improving productivity and customer satisfaction. Ideal for innovators who thrive in a dynamic environment, this position will place you at the helm of integrating revolutionary AI technologies.
In this role, you’ll lead the charge in experimenting with and integrating cutting-edge AI technologies. You will play a pivotal role in shaping the future of AI-driven tools, from their inception to their optimization. If you're ready to be at the forefront of the AI revolution and transform how businesses operate, we invite you to apply today. Join us at Ignite Tech, where we're not just changing the game—we’re defining it. Let’s innovate together and make a lasting impact.

What you will be doing

Create and improve autonomous support platforms using LLMs. This includes not only development but also troubleshooting, maintaining, and updating tools based on user feedback and support tickets. One example would be creating an assistant able to guide customers through an upgrade process.
Test and integrate state-of-the-art AI technologies, like GPT-4 Vision and Amazon Code Whisperer, while providing support and guidance for internal teams on how to best utilize these technologies within their workflows.
Evaluate and enhance the performance and integration of AI solutions across different infrastructures, notably AWS, and ensures support is available for end-users experiencing issues, focusing on maintaining high service quality and satisfaction.

Key Responsibilities

Improve support for both internal and external clients, significantly boosting the company’s innovation capacity and service quality

Candidate Requirements

Advanced generative AI proficiency (i.e., use of multiple AI tools, ability to automate workflows and custom GPTs); if you've only used LLMs for research, learning, brainstorming, or content generation, that will be deemed insufficient
At least 2 years of experience in B2B software customer support
Proficiency in Python
The ability to use AI to code in additional languages you are not very familiar with

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