Customer Service/Support

Job Title:
Associate Partner Success/ PCM (Hong Kong)Job Description
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.

We are looking for a Cantonese & English speaking Partner Success (On-site) to join one of our exciting, expansion projects.

The Partner Success is Agent/Microsoft/Partner-facing roles able to drive sales opportunities through channel partners based on a 300-level knowledge of the Microsoft solution areas (Modern Workplace, Data and BI, Apps and Infra, Business Applications).

• Secure new customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, TCMs and the channel partners
• Constantly research and educate self with the newest developments in cloud capabilities and pricing for both Microsoft and competitor
• Drives alignment and teamwork within a team, department, or across organizational boundaries. Combines resources and joins efforts to achieve company-wide goals.
• Tenaciously pursues positive outcomes, using effective approaches to solve problems.
• Delivers on commitments and seeks increasingly challenging work. Takes responsibility and holds others (such as Partner, TCM, Solution Specialist, Sales Agent) accountable for actions, decisions, and goals.
• Communicates and networks effectively. Successfully persuades and influences others.
• Effectively scopes problems. Builds and applies a job-relevant knowledge base. Makes decisions with conviction.
• Actively monitor hand-off pipeline, collect feedback and update involved parties on closure, support close plan execution.
• Control main performance indicators and run rates of pipeline: hand-off rate, close rate,velocity
• Collect feedback on most active channel partners and articulate it to the business: “Voice of Partner”
• Establishes a foundation for how Microsoft technologies and services can meet customer/partner needs. Uses a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer’s/partner's strategies and needs. Creates value through the sales cycle.

We’ll be a great match if you have:

• 4-year degree preferred
• 2-6+ years of technology related sales or business development experience; Experience working within a technical sales environment preferred.
• Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
• Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred
• Understand cloud deployment and adoption planning
• Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology
• An understanding and passion for cloud computing technologies, business drivers, andnemerging computing trends
• Major or minor in computer science, mathematics or engineering. Experience in one of these relevant fields is a bonus: computer science, mathematics or engineering.
• Proven track record of outstanding performance and achieving goals
• Takes initiative to independently grow technical knowledge
• Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer facing role
• Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value
• Success-driven, works well in a diverse team and enjoy a dynamic and changing environment
• Passion for cloud technologies and changing the world
• Language skills:
• English: Intermediate or Fluent (verbal and written)
• Supported market: Fluent or Native (verbal and written)

Location:
CHN Shenzhen – Galaxy WorldLanguage Requirements:
English (Required), Mandarin (Required), Yue (Cantonese) (Required)Time Type:
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