• Elevating Retail team well-being with people at heart, through people care, engagement, RSO, Flexibility @ retail…
• Continue building Talent Eco-system focusing on Engaging & Developing HOB/ARM as Business owner of their own Boutique & accountability of their boutique performance while developing them through Regular IDP discussion & resources alignment to support their growth.
• Reinforce Retail leadership talent pipeline developing key DHOB talents for Key roles in East Region & Nationally
• Inspire a high performing Retail team, leverage & improve Commission scheme, reinforcing performance management & differentiation culture to drive Retail team performance at larger scale.
• Bridge people development resources to develop Boutique Management team & FA capability elevation

• Act as the informal leader for Regionalization structure ecosystem driving East region priorities & collaboration between Expertise x Boutiques
• Drive & support Retail & Business priorities through Project Management to orchestrate cross department resources to be implemented in Boutiques while building East Region communities.
• Bridge between strategic direction from ML China & North Asia Fashion office Headquarters to implementation in the Boutiques while driving Retail strategy deployment with high agility.
• Engage Office Corporate Departments to ensure Fashion Retail matters are considered a priority

• Co-create China Fashion long-term Retail strategic plan including defining goals, plan & resources needed
• Deepen HOB understanding of China Fashion Retail strategic priorities & the 4 key pillars: Organization & People, Brand leadership, Service & Client, Business performance at region & boutique level through Global debrief/OBOS cycle
• Ensure that OBOS plans and objectives are executed & tracked by both Boutique & expertise partners
• Build East Region Distribution Strategy & Plan
• Define FUTURE organization structure evolution of Mega boutique as well as new retail concepts: Les Ateliers, Salon Prives, Shoes Boutique...

• Lead & own Region business challenge & opportunity: Maximize business performance via qualitative approach through elevating brand image, execution excellence, product strategy, service & client experience at all touchpoints
• Build Sales Forecast Planning and Set targets with Accuracy aligned with overall company’s strategy in partnership with Merchandising & Finance, including Budget Management to ensure costs control.
• Drive Service elevation to all clients. Elevate Boutique team service mindset & passion focusing on long term client relationship building
• Ensure an ultimate luxury client journey at all touchpoints, especially for new retail concepts
• Ensure Boutique holistic understanding of CEM priorities, data & resources to support better client retention strategies & action at all levels
• Support & Monitor excellence in retail operations effectiveness and efficiency With RGIM

• Excellent Client-Centric & Operation efficiency mindset
• Image and Product Merchandising understanding, including passion for Fashion
• Passionate, open minded & driven to succeed with high Learning Agility & Adaptability
• People caring & relationship focused
• Experienced managing a team of no less than 50 people.
• English proficiency is a must
• Fashion / retail / luxury background is a plus.

• Strategic thinker with business acumen & macro understanding to connect the dots
• Entrepreneurship to think as a Business owner
• Influencing skills for stakeholder management beyond Retail
• Strong Leadership and Team Management skills