Customer Service/Support

Job Title:
Senior Specialist, Renewal Sales (South Korea)Job Description
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.

At Concentrix, we create game-changing customer journeys that help brands grow, across the world and into the future. We strive to find and grow exceptional people like you. A leading global provider of customer experience (CX) solutions and technology, we continue to offer revenue generation services with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

Reporting to the Sales Manager, the Senior Renewal Sales Specialist role will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team.

You will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion for health technology products across South Korea region.

As part of our organization’s growth, this expansion role is a permanent position where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.

Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

• Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.
• Understand and capture the Voice of the Customer for assigned client.
• Respond to customer inquiries by following standard scripts and procedures.
• Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.
• Create a sales funnel that can support quota overall attainment.
• Make and receive calls with the intent of selling products/services or renewing existing contracts.
• Achieve and exceed quota targets and activity metrics within assigned accounts/territory.
• Convert small starting opportunities to significant sized opportunities over time.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Undertake research to understand prospect organization structures and identify important players.
• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.
• Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Develop excellent technical knowledge needed for value proposition and solution selling.
• Collate and deliver exec-level presentations.
• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.
• Maintain the CRM to ensure all relevant data is captured promptly.

We’ll be a great match if you

• Bachelor’s Degree is preferred.
• 2-3 years of account management/ consultative-based sales experience managing renewals account, upselling or cross-selling sales motion.
• Experience with high-volume calling with proven track record of sales or account management in medical/ pharmaceutical or engineering/manufacturing industry.
• Candidates with excellent command of Chinese, Korean, English language and/or cultural nuisance are encouraged to apply for this role as it requires business language liaison.
• Based in Dalian office, you will provide renewal selling services or solutions to a dedicated territory in South Korea.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Strong consultative approach to engage clients and prospects.
• Result-driven with strong track record in delivering sales targets.
• Demonstrated aptitude to learn and optimize new technology and data.

Location:
CHN Dalian - 18 Software ParkLanguage Requirements:
English (Required), Korean (Required), Mandarin (Required)Time Type:
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