• Information gathering and registering:
  • Obtain specific information from a traffic citation and input it into the computer system.
  • Obtain specific information regarding a member’s past driving record and enter it into the computer system.
• Providing instructions and requirements to members:
  • Relay laws and procedures members must follow for a traffic citation to be handled accordingly.
  • Instruct members of any paperwork needed to work the case and input these instructions into the computer system.
• Membership updating:
  • Complete various forms of paperwork including membership changes and request for driving records.
  • Precisely note member files in the computer system.
• Attendance and Team Lead requirements:
  • Perform other duties as assigned by team lead as needed.
  • Maintain proper records of attendance in the system and adhere to schedule shift.
  • Report to Team Lead

• You have a High School diploma
• 2+ years customer service experience
• You are fluent in English (B2+)
• You can operate a computer and are capable to type at least 35 Words Per Minute
• You have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills.
• You are fluent in virtual communications. (Emails, Instant Messaging and Calls)