Colombia Job Openings

Globant

Service Desk Analyst, Jr -CO-Bogota

Bogota

September 4, 2024

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.

Right now, we are looking for a Service Desk Analyst to join our team at our Bogota, Colombia office.

You will get the chance to:

Provide user support and customer service on company-supported computers, applications and platforms. Troubleshoot problems and advise on the appropriate action.
Respond to requests for technical assistance in person, via phone, electronically
Follow up on all tickets in a timely manner and follow through to resolution.
Using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies
Diagnose and resolve technical hardware and software issues
Advice user on appropriate action
Follow standard help desk procedures
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Assist other departments with troubleshooting and tech inquiries

What will help you succeed:

1+ years of Service Desk Analyst experience
1+ years of Service Desk Analyst experience
Hardware knowledge: Basic
Software troubleshooting: Basic
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience(Ex. Certification)
Languages: Basic level of English

Technical Skills:

Monitoring tools, phone support, ticketing system, password reset, network operations,MDM, MS 365: Basic
Jamf: Advance, Azure: Basic.
Windows 10 & 11, Office 365, Adobe Acrobat, i OS devices, Android Devices, Printers.
Mac OS: Basic.
Linux: Basic.
Networking: Basic.
VPN: Basic, Vo IP Telephony: Basic.
Cloning and Imaging: Intermediate.

At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands. We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way. There is no innovation without diversity and there is no improvement without plurality.

Are you ready?

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