Costa Rica Job Openings
Amazon Support Services Costa Rica SRL
Cash Application Analyst , Financial Operations
Heredia
FULL TIME
September 3, 2024
- 3-5 years of Shared Services Accounts or Account Receivable Cash Application experience
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- Fully proficient in Spanish and English.
- Excellent in communication skills: written/verbal - internal/external
- Strong knowledge of Outlook, Word and Excel or similar desktop applications.
- Experience using data to influence business decisions
The right candidate will be responsible for maintaining stringent SLAs on productivity, turn around time and accuracy of posted cash. Candidate would be responsible for creating multiple reports using excel, tableau and system data extracts. Excel proficiency is a must for this role.
Responsibilities will include prioritizing workload and achieving results in a fast-paced, growing environment. They will also be tasked with monitoring and delivering on key performance metrics (unapplied cash, DPMO, cash application rates, customer experience scores, etc.), process improvements, technology adoption and ensuring compliance & control policies are followed.
Responsibilities
- Execute the cash application and non-complex reconciliations in a timely and accurate manner.
- Communicate directly with customers and vendors to resolve remittance advises discrepancies and/or lack of remittance, to ensure timely and accurate receivables closure.
- Facilitate and work on standardization and best practices implementation to improve customer problem resolutions.
- Drive continuous process improvement and ways of working by collaborating with stakeholders on the design of new solutions that enhance business performance to achieve established goals.
- Ability to think clearly, analyze quantitatively, problem-solve, scope business requirements manage risks appropriately and effectively.
- Ensure consistent and efficient execution of all functions across Fin Ops by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs.
- Recognize escalation trends and identify underlying defects and root causes.
- Develop, monitor, and deliver on key success and performance metrics.
- Ensure existing policies, procedures, and controllership guidelines are followed.
- Keep an accurate recording of all AR payments application on a daily basis.
- Follow up the unapplied and unidentified payments with the respective collector, sales and customer to complete the application with accuracy in a timely manner.
- Review if the unapplied payments and next steps/comments are up to date, and ensure progress is being made to reduce and eliminate the unapplied cash.
- Perform a detailed investigation for an inquiry about a specific case or topic in order to discover the proper amount to be applied to each outstanding invoice on the customer account.
- Resolve any discrepancies that may have been discovered, comparing transactions and providing support documentation delivered by the customer or any stakeholder related to the account.
- Ensure all payment applications have been recorded for the month, send the final numbers email and report summarizing the closing numbers and compare the highlights of the month with the previous one.
- Report to FOAA Cash, FOAA Tax and Tax Team to perform the transactions posting, the reconciliation and the tax calculation respectively.
- Escalate, recommend a path to green in a timely manner for cases where the unapplied or customer experience is at risk.
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
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