Costa Rica Job Openings
Equifax
Customer Service Representative Trilingual (French- English)
Heredia
FULL TIME
September 17, 2024
Position Summary
We are looking for a highly motivated Customer Service and Sales Representative to join our Call Center team. The ideal candidate should be a service-oriented professional with advanced technological skills and the ability to quickly adapt to new learning environments. Experience in sales and customer service is a plus, as is an advanced level of English and French, demonstrated by a B2+ certification in the international BELT exam.
What you’ll do
We are looking for a highly motivated Customer Service and Sales Representative to join our Call Center team. The ideal candidate should be a service-oriented professional with advanced technological skills and the ability to quickly adapt to new learning environments. Experience in sales and customer service is a plus, as is an advanced level of English and French, demonstrated by a B2+ certification in the international BELT exam.
What you’ll do
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Provide exceptional customer service, responding to inquiries and resolving issues effectively and efficiently.
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Utilize various tools and management software to record and track customer interactions.
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Develop and execute sales strategies, identifying opportunities and offering products and services that meet customer needs.
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Learn and adapt quickly to new products, services, and work systems.
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Collaborate with other teams to ensure a seamless and consistent customer experience.
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Stay updated on industry trends and company products.
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Meet and exceed assigned sales goals and objectives.
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B2+ level in the international BELT English proficiency test.
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B2+ Leven in French
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High School Diploma
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Excellent verbal and written communication skills.
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Ability to work in a team and manage multiple tasks simultaneously.
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Continuous training and professional development opportunities.
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A dynamic and collaborative work environment.
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Competitive compensation package with performance-based incentives.
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