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• Measure and Drive Sales and Distribution and Production Planning business process performance.
• Support integration points between Sales and Distribution, Production Planning, and other SAP modules such as Material Management, Quality Management and Finance and Controlling.
• Initiate/guide business standardization, harmonization and change of processes and Master Data
• Performs detailed business analysis (audit, survey, benchmarking, kaizen, etc.), outlining issues, concerns, opportunities, and pursuing solutions by working with the Sales and production teams and/or cross-functionally when appropriate (including IT and GROWTTH).
• Leads requirements gathering and documentation of business requirements/specifications, and gains consensus on priorities for process improvements and resulting technology needs.
• Leads or sponsors process improvement initiatives and projects. Initiates and/or participates in root cause/corrective action activities.
• Leads demands/project requests and change management processes for prioritization.
• Defines in conjunction with the VP of Supply chain standard policies, procedures for Supply Chain and Production processes and maintains applicable documentation at corporate level.
• Responsible to train business users on standard processes and technologies used to execute those processes.
• Leads and guides SME community; facilitates user progression/knowledge exchange, ensures SME are trained and provides SME/user support.
• Effectively communicate business needs and concepts, converting them into technical specifications.
• Responsible for documentation of business requirements, test use cases, testing, training materials, and update/creation of application documentation for changes.
• Identifies stakeholders, business problems, business objectives related to system issues and projects while accounting for the impact across other business functions and systems.

• Bachelor’s degree in Business Administration, Engineering, or related field
• Knowledge of LEAN and Six Sigma methodologies is desirable.
• 5 or more years within Manufacturing Operations or Supply Chain roles.
• Strong understanding of the integration points between Supply Chain and Production Planning modules.
• Experience with SAP ECC or SAP S/4HANA.
• Experience with Salesforce is desirable.
• Experience with BI tools such as SAP Business Objects, SAC, Tableau, Power BI, Qlik View, or similar.
• Experience in managing the entire OTC Cycle, including quotation, order processing, capacity planning, MRP, production execution, pricing, availability check, delivery, and billing.
• Knowledge of MES and EDI systems and processes.
• Knowledge of other SAP modules (e.g., MM, FI/CO, WM, QM).
• In-depth process and system knowledge of a medical device manufacturing company or Life Science industry
• Proven track record as Project or Program Manager for SAP process & system implementations
• Demonstrated leadership on a cross-functional and multi-cultural environment with a proven change management experience
• Strong English skills along with working East Coast Time Zone hours
• Ability to travel as required, approximately 25% (International travel)
• Position is onsite at manufacturing location (Alajuela, Costa Rica)
• LOCAL Candidates only