We are seeking an experienced Operations Manager to oversee the daily operations of one of our client's nearshoring office in Costa Rica. This role is crucial in ensuring the smooth and efficient functioning of the office, including managing team productivity, monitoring efficiency, and tracking overall performance. The Operations Manager will also be responsible for overseeing payroll, tracking hours, and ensuring compliance with company policies and local regulations.

Position Responsibilities

• Manage the overall operations of the nearshoring office, ensuring that all processes and systems run smoothly and efficiently.
  
• Monitor team production, efficiency, and performance metrics to ensure targets are met or exceeded.
  
• Implement strategies to improve operational efficiency and productivity within the office.
  
• Track and manage employee work hours, ensuring accurate timekeeping and attendance records.
  
• Oversee payroll processing, ensuring timely and accurate payment to employees in compliance with local labor laws.
  
• Coordinate with department heads and team leaders to ensure alignment of office operations with company objectives.
  
• Develop and implement office policies and procedures to enhance operational efficiency and maintain a positive work environment.
  
• Manage office budgets, including supplies, equipment, and other operational costs.
  
• Ensure compliance with all company policies, local labor laws, and regulations.
  
• Handle employee relations and address any workplace issues or concerns in a timely and professional manner.
  
• Liaise with the headquarters and other global offices to ensure consistent communication and alignment with company-wide initiatives.
  
• Support the recruitment, onboarding, and training of new employees to ensure they are integrated into the team and fully understand their roles.
  
• Conduct regular performance evaluations and provide feedback to employees to support their professional growth.
  
• Manage relationships with local vendors, service providers, and other external partners.

Requirements

• Proven experience in operations management, preferably within a nearshoring or outsourcing environment.
  
• Strong leadership and team management skills, with a track record of improving team productivity and performance.
  
• Excellent organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-paced environment.
  
• Proficient in using office management software, payroll systems, and other relevant tools.
  
• Strong understanding of payroll processes, time tracking, and local labor laws in Costa Rica.
  
• Effective communication skills, both verbal and written, in English and Spanish.
  
• Ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
  
• Candidates must be fluent in written and spoken English, as this role requires communication with English-speaking clients and colleagues.

Preferred Certifications

• Project Management Professional (PMP)
  
• Six Sigma Certification
  
• Certified Payroll Professional (CPP)

• A degree in Business Administration, Operations Management, or a related field is preferred. Equivalent work experience will be considered.

Benefits

• Continuous training program
  
• Talks and workshops on personal and professional growth
  
• Organizational team building events
  
• Rewards
  
• Social Responsibility committee
  
• Developer’s day celebration
  
• Birthday off
  
• Monthly kudos
  
• Holiday celebration day off
  
• 70+ Partnerships with restaurants, hotels, hiking groups, fitness, stores, medical services, psychology services, dental services, universities, pet supply services, pet medical pharmacy chains, events, and car services.

• Legal benefits
  
• Life and medical insurance
  
• Vacations
  
• Paternity and maternity leave
  
• Birthday gift card