Business overview:

Europe Express https://www.travelopia.com/our-brands/tailormade-usto/) is a division of Travelopia (https://www.travelopia.com/), the world's leading experiential travel company with over 2,000 employees in 30 countries around the world. We are a collection of diverse and exciting businesses, owned by KKR, one of the world’s largest private equity firms. Some of our businesses are iconic market leading brands such as TCS, the world’s leading private jet company based in Seattle and Quark, the world’s leading polar expedition company based in Toronto.

Location:

This position is based in Costa Rica with the option to work partially remote.

Scheduling:

This is a full-time, 40 hours a week position. Overtime may be available but is not guaranteed.

Position summary:

The Product Specialist plays a key role in the collaboration between the Product team and Sales team. This role supports proactively communicating product knowledge to the sales team. The responsibility of Product Specialist is to manage product training schedules and product expertise. The Product Specialist will work closely with the Product team to develop training structure to support in-depth product knowledge training. The Product Specialist regularly troubleshoots and answers inquiries for the Sales team to support the selling processes. The Product Specialist regularly audits and ensures products are accurate and available. This role will also support the Bespoke Services team during busy season to manage the quoting of custom services. This role requires clear communication skills, flexibility, and the ability to proactively balance high-priority tasks at the same time.

Responsibilities:

• Work collaboratively with internal teams to provide insights and mentorship on Europe Express products
• Develop and manage product training schedule and product expertise assessments
• Work collaboratively with the sales team to understand product questions, issues, and advise product team of new product requests
• Regularly audit product portfolio to ensure products are active, accurate, and available
• Support the Custom Services team during the busy season to ensure customized requests are processed efficiently.
• Build packages (air, rail, transfers, hotels, sightseeing) within reservation system to including upgrades and optional services
• Competitively price packages and services following company guidelines
• Demonstrate independent decision-making ability while understanding the contract agreements and commercial implications, communicate appropriately to manager
• Provide excellent support and information to all co-workers
• Provide support to other Product department staff as required
• Participate in projects and/or meetings or other duties as designated by management

Qualifications:

• Minimum education requires a Bachelor’s degree in Travel and Tourism, Business, Hospitality Management, International relations or similar field, or equivalent experience
• Experience in Travel and Tourism or similar field a plus
• Self-motivated, demonstrating the ability to work independently and as a team player
• Excellent communication skills, presenting information and ideas professionally with clarity & confidence, while being open, honest & objective
• Proficient in using MS Office products, specifically Excel, Outlook, and Teams. Experience with Softrip is preferred.
• Flexibility, demonstrating the ability to adapt to new situations and moving goals
• Proven ability to work under pressure and meet deadlines, ability to multi-task and work in a fast-paced environment
• Ability to communicate effectively. Business is conducted in English.

Our values:

• Care
• Collaboration
• Courage
• Passion

We pride ourselves on being travel authorities. Being responsible for the way when it comes to providing outstanding travel experiences, our brands offer the world’s best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.
We believe people are happier and perform best when they are able to be their true self, and that teams with varied strengths deliver better results.
Together we will cultivate a diverse, equitable and inclusive environment, where everyone can thrive. We are committed to inspiring change through growing awareness of, and counteracting, unconscious bias; building an inclusive culture, and accepting diversity in all its dimensions. Please note that for all benefits, details were accurate as of the publication date. Any changes will be advised to you upon your start with the Company.
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