Gracias por tu interés en trabajar para nuestra empresa. Contar con el talento adecuado es crucial para lograr nuestros objetivos. El 01 de abril de 2024, 3M Healthcare experimentó una separación corporativa que condujo a la creación de una nueva empresa denominada Solventum. Aún, estamos en el proceso de actualizar nuestra página de carreras y los documentos de nuestros aplicantes, los cuales actualmente tienen la marca 3M. Mientras tanto, nuestra Política de Privacidad aquí: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continúa aplicándose a cualquier información personal que envíe, y los puestos de la marca 3M que figuran en nuestra Página de Empleo son para puestos de Solventum. Igual que con 3M, en Solventum todos los solicitantes calificados serán considerados para un empleo sin importar su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.

• Providing leadership and guidance to a group of Supplies and Welcome Call Supervisors and Specialists in both locations: Costa Rica GBS and USAC.
• Being responsible for meeting service commitments through data collection, root cause analysis and action planning.
• Planning, creating, and executing plans to meet contact center SLAs, decrease employee initiated turnover.
• Coordinating and conducting daily Tier 2 team meetings and monthly One:One session with direct reports.
• Participating actively in processes related to staffing hiring, onboarding, and training.
• Becoming a Subject Matter Expert in all Supplies and Welcome Call processes in order to provide insights to upper management and other business partners.
• Developing and maintaining relationships and communications with stakeholders.
• Leading initiatives to cultivate growth within the team.
• Aligning to all initiatives related to Customer and Employee experience.
• Consistently planning and strategizing on team and/or individual recognitions, performance management, metrics, projections, among others.

• Bachelor’s degree AND 3+ years of experience leading teams in a shared services environment OR 6+ years of experience leading teams in a contact services environment.
• Strong Communication skills and English Level Knowledge (C1)
• Experience with Microsoft Office applications including Word, Excel, Power Point, Outlook, etc.

• Flexible & Adaptable – with schedule, workflow processes and priorities.
• Proven ability to deal effectively with all employees, upper management, and external business contacts while conveying a positive, service-oriented attitude.

• Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

• Work location: Hybrid at least 1 day per week – Heredia, CR
  Travel: May include up to 10% travel. US Visa is a plus
  Relocation Assistance: NO authorized

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.