Description
Kenvue is currently recruiting for:

Customer Service Specialist with German

This position reports to Senior Manager Customer Service and is based in Prague, Czech Republic.
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

What You Will Do
The Customer Service Specialist with German is responsible for:

• providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and a high standard of communication to business partners and customers.
• serve as a key point of contact for internal Johnson & Johnson functions (for example Commercial and Plan Supply Chain) and external parties on any order related inquiries/complaints. These will be logged and progressed via CRM.
• assessing and driving resolution of any order management issues with the relevant business partners (e.g. AR, Commercial, Plan Supply Chain, LSP).
• building and maintaining good relationship with customers. Adjusting and personalizing approach towards them with a goal of excellent customer experience.

Key Responsibilities

• Facilitate order management activities including:
  • Validating orders.
  • Processing quotes for products and services.
  • Processing customer sales orders, free goods, rush orders, and samples.
  • Responding to customer inquiries for new and existing orders.
  • Assist customers to perform simple self-service tasks.

Qualifications
What We Are Looking For
Required Qualifications

• University/Bachelor’s Degree or Equivalent.
• 1-3 years of relevant experience.
• Fluent in German and at least intermediate in English

Preferred Qualifications

• Technical skills: MS Office, SAP.
• Office skills: Standard office telephone, Email, Outlook.
• Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Europe/Middle East/Africa-Czechia-Prague-Walterovo Namesti

Job Function Customer Service