Czech Republic Job Openings

Tricentis

Growth Engagement Associate

Prague

FULL TIME

September 17, 2024

Tricentis is looking for an Growth Engagement Associate who can connect with prospects for Tricentis Test Management (TTM) for Jira, Testim, Testim Mobile, and Testim Salesforce over inbound live chat, then use these conversations to create compelling content to engage with developer and testing professionals. This role will call for understanding pain points, fielding questions, educating users about product features, and ensuring prospective customers have a fantastic experience from the first touch.

The ideal candidate will be a creative thinker who is results-driven, enjoys complex problem solving, thrives on ownership, and loves working with cross-functional teams (e.g. Engineering, Product, Sales, and Product Marketing). This role based in Prague and will report to the Sr. Director, Dev Ops Marketing.

This role is based in Prague with 3 days per week (including Friday) at our modern office located in Prague 8.

Responsibilities:

Own Intercom chat experience for prospective TTM for Jira users, resolving questions and escalating to other team members (e.g. Sales, Support, Product) when appropriate

Collaborate with marketing and other teams to engage with the community, build awareness for our products and routing product feedback to the right teams

Conduct social media research on consumer requirements, habits, and trends to help inform our marketing strategy

Learn and stay current about capabilities and new releases for TTM for Jira

Identify general themes for what prospects are interested in, then create content to address these needs, such as blogs, knowledge base articles, and social posts

Help implement, train AI chatbots to automate inbound chat for TTM for Jira and Testim

Qualifications:

Excellent communication skills, Power Point and Excel skills

Need to be technically minded, but won’t have to code—more business than developer

People-centric—must enjoy talking to prospects and customers, particularly testing and dev team professionals

Hands-on, in-platform experience with social platforms, especially Linked In

Previous experience with live chat platforms a plus

Fluent English, written and spoken

Hard-worker, devoted to learn & grow in a fast-paced environment

Self-motivated, multitasker, and creative

Ability to work independently and a great team player

A strategic, consultative player who can plan (think) and execute (do)

Strong project management skills, attention to detail

You can look forward to:

Flexible working schedule (no core hours), hybrid with 2 days home office possibility per week
Learning and career growth opportunities
25 days of paid time off
3 Sick Days
4 days of paid Volunteering Leave per year to get involved in your local community or in a cause that matters to you
Hybrid work environment, with home-office allowance
Meal allowance
Pension Contribution
Life & Disability Insurance
A team of passionate professionals who are experts in their fields
Events for employees to learn, celebrate and socialize (training sessions, hackathons, parties, sports events, board game gatherings, BBQs) and much more

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

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