Sales Operations Coordinator France

Functional area: Customer Service

Country: Czech Republic

City: Brno

Company name: Atlas Copco Services s.r.o.

Date of posting: Aug 30, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Are looking for a job that can give you lots of different options to try out?
Would you like to use you English and French on a daily basis?
Do you consider yourself as a customer focused person with ability to handle multiple tasks?

What will you do?

• you will be the central point of contact for one of Atlas Copco brands - Edwards' customers
• promptly respond to telephone, e-mail, fax, and mail inquiries from external and internal customers
• take ownership of customer issues and interface with technical support, logistics, product managers, and field sales teams, field service teams, service operations, operations etc. to generate solutions in a timely fashion
• handle communication based on the set rules for customer interaction (warm handover, use of templates, greetings etc.)
• manage CRM (Customer relationship management tool) activities daily, record and handle complaints, opportunities etc. according to set process
• "Orderbookmanagement" - you will manage and monitor all types of orders, delivery dates and holds and escalate where appropriate and manage warranty claims from customers
• plan, monitor and invoice Field Service orders where required
• create and maintain service contracts in SAP where required
• provide information on price, availability and other product related details based on Edwards‘ catalogue, service portfolio, system (SAP/CRM) and other sources available

Who are we looking for?

• Great level of English is a must, you're also able to communicate in French
• Energetic but patient in solving problems
• Great communicator, team player
• Able to work under stress and multitask
• previous experience with customer services is nice to have

What can we offer you?

• Working hours shortened to 37,5 hours a week
• 5 weeks of holiday and 3 sick days
• An annual financial bonus and salary increase for all once a year
• Meal vouchers, contribution in pension fund up to 2 000 CZK, language courses, Multi Sport card or Flexi Pass vouchers
• Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
• A place where friendly culture is not a cliché, we arrange regular teambuilding events, movie quiz etc.

Location

• Brno, Czech Republic

Diverse by nature and inclusive by choice
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