• Take ownership of customer issues and interface with sales and service teams, technical support, logistics, supply chain, product managers, service centre and finance teams to generate solutions in a timely manner.

• Handle both internal and external communication on professional level and promptly respond to customers´ enquiries.

• Provide information on price, availability and other product related details based on VTBA resources (product catalogue, service portfolio, ERP system and other sources available).

• Create and maintain customer details and record customer interaction according to defined set of rules.

• Assist sales engineers with issuing quotations to customers if necessary.

• Be fully responsible for order management: book customers‘ purchase orders in line with internal compliance and Prokura, manage and monitor all types of orders, follow up on delivery dates and holds with other internal departments. Proactively manage request dates in line with customer expectations as well as related installation plans and project timeline changes and escalate where appropriate. Pro-actively provide open order book status updates to internal and external customers as defined by the Sales Operations Leads.

• Coordinate commercial returns and all fees related to these requests.

• Review and process 3rd party supplier quotes and issue orders in cooperation with Sales and Service teams, review supplier invoices.

• Manage customer consignment stocks, including stock replenishment follow up and billing to customer in accordance with internal processes and contracts.

• Manage all activities to drive to achieve financial objectives.

• Manage and ensure correct invoicing for all orders according to agreed terms and internal and external requirements.

• Research and resolve invoice disputes from customers within the set Service Levels. Process credits and rebills as required.

• Work closely with Credit Control and Cash Collection teams to resolve financial issues (billing, credit holds, credit risks, overdue invoices, payment terms, etc.).

• Pro-actively strive for continuous process improvement and personal development (such as product and industry knowledge, services and processes, etc.).

• Pro-actively support other team members and other departments. Be a teamplayer. Coach newcomers, support superior as instructed (Reporting, auditing, escalations handling etc.).

• Strive to achieve set of individual goals as defined in the yearly performance and development plan.

• Follow instructions given by superior (Sales Operations Junior TL, TL and Manager).